Emile Fadel

Responsible for the development of new opportunities in the MEA & Asia Coordinating departments to ensure business productivity Identification of opportunities and preparation of the Sales Plan Developing, planning, coordinating and participating in international exhibitions Elaboration and performance of “tailor made” products’ presentation to the Customers Elaboration of Commercial Proposals and negotiation with the Customer

Building Customer/Partner Relationships Preparing executive summaries of business reviews that track results, ROI, and emerging opportunities Analyzing customer/partner's business environment Incorporating detailed assessments of competitor strengths and limitations Driving conversations with customers/ partners that present the strategic relationship between Microsoft technologies/ services and the customer/partner's overall business goals and objectives

• Managing TLS contact centers across Middle East and Africa regions • Selecting, training, motivating and developing staff • Broadening awareness of market and competitor activity • Ensuring the highest level of Customer service and satisfaction • Address poor performance and administer the counseling process • Managing the center and make sure that the AHT and the quality of service meets our standards • Handling escalations from both customer service and the consulates that we work with

Managing a team to achieve KPIs Grow knowledge of technology & the development Assess & select Team Managers Use expert knowledge of work force planning systems Lead & take key responsibility in identification & execution of projects Responsible for the identification & implementation of process improvements & coordination Build close working relationships within Country Business Unit & accepted as a role model of quality & efficiency, driving & challenging to achieve necessary improvements

• Managing 63 people while in charge of the European region • In charge of cascading both technical and procedure updates on HTC products as well as being in charge of the Sales, Revenues and Marketing for HTC products in the European Region • Responsible for the reports of the teams’ performances • Implementing the E2E tool

• Handling Latin America Region in ceasing connections • Working in the Customer Implementation Management • Handling all the new connections in Latin America • Handling all the escalations as well as critical issues in the region • Responsible for routers and network troubleshooting