Eric William Pitts
Freiberuflich, Digital Payment Solutions Advisor, PITTS WORLDWIDE
Berlin, Germany
Timeline
Professional experience for Eric William Pitts
Current 4 years and 11 months, since Apr 2018
Global Strategic Market Management | Payment
FEIG ELECTRONIC GmbHCurrent 5 years and 2 months, since Jan 2018
Digital Payment Solutions Advisor
PITTS WORLDWIDE
Payments and FinTech Consulting: Zurzeit tätig in der Beratung von Unternehmen In den folgenden Dienstleistungssektoren in den USA und EMEA-Märkten: ***Payments | Strategy | Merchant Acquiring | Omnichannel Transaction Handling (CP/CNP) ***Fraud Prevention & Chargeback Management ***FinTech | Financial Services ***Business Leadership & Development
1 year and 3 months, Oct 2018 - Dec 2019
Advisor
Fly&Pay
3 months, Jan 2018 - Mar 2018
Mini-Retirement
Traveling The World
In 'The 4-Hour Workweek' - Tim Ferriss discusses mini-retirements. He suggests taking several mini-retirements throughout our working lives, as opposed to the traditional end-of-the-line retirement. It’s almost a way to “reset” things every now and then by taking a break and starting fresh when it’s over. Mini-retirements differ from vacations because vacations are short and not enough to reboot. A mini-retirement is longer and it allows you to fully participate in a new environment.
Leitung der Payments Abteilung und verantwortlich für die globale Zahlungsakzeptanz (Sixt|DriveNow|myDriver). Aufbau einer globalen Omnichannel Zahlungsakzeptanz Infrastruktur; einschließlich POS, Online-/alternativen Zahlungsmethoden sowie e-invoicing, Datenanalyse (ML/AI), Betrugspräventions- und Chargeback Mgmt-Lösungen. Bildung eines professionellen Teams von Payment Managern, welches alle operativen Payment Themen, Aufgaben, Workstreams sowie die Betreuung der Dienstleister übernimmt.
Projektbasierte Entwicklung einer internationalen POS-Lösung und entsprechender Produktpalette. Erweiterung des Partnernetzwerks im Bereich Omnichannel Payment.
2 years and 9 months, Oct 2012 - Jun 2015
Business Development & Strategy Manager - POS Solutions
Deutsche Telekom AGDie BU Payment hat die Aufgabe die Anforderungen im Markt für bargeldlosen Handel mit Payment-Geschäftsmodellen für die DTAG zu beantworten. Anhand unserer fünf strategischen Produkte: MyWallet, Issuing, Mehrwertlösungen, POS Solutions und Online Payment, bieten die BUP Kunden und Händlern einen sicheren, einfachen und innovativen End-to-End Service. Zu meinen Aufgaben gehört das Vorantreiben der Themen Mobile Payment & Commerce sowie Unattended POS Solutions (Parking, Public Transport, Vending).
3 years and 7 months, Mar 2009 - Sep 2012
Key Account Manager | Unattended POS Solutions
B+S Card Service GmbH
Die vertriebliche und projektorientierte Organisation von komplexen Automatenlösungen (Unattended POS Solutions), in enger Zusammenarbeit mit kartenherausgebenden Banken (Issuer), Terminalherstellern und Integratoren - mit den Schwerpunkten: Terminals, Netzbetrieb, Kreditkartenakzeptanz (Acquiring), Contactless Payment (NFC/RFID), Betrugsabwehr (Fraud Prevention), EMV und PCI in den Bereichen Self-Checkout/Self-Service Solutions an Kassen- und Warenautomaten in Deutschland und Europa.
1 year and 7 months, Aug 2007 - Feb 2009
Service Management Consultant | Customer Care
PITTS WORLDWIDE
Unterstützung von KMUs in der Bay Area bei der Implementierung von Themen in den Bereichen Service-, Kundenwert- und Kundenbindungsmanagement - immer mit einem Auge aufs Sales Process Engineering
1 year and 9 months, Nov 2005 - Jul 2007
Supervisor, Customer Service
smith & nephew GmbH
Here I led, trained and developed CS employees, delegating tasks, duties and proper training for maximum efficiency and ensuring that service level standards were continuously maintained and enhanced. Identifying full range of customer requirements and issues, in addition to directing and monitoring timely resolution and implementation. Scheduling, planning, monitoring and controlling of all CS personnel and relevant service support activities and deliverables, incl mgmt. of internal service support areas.
1 year and 6 months, Apr 2004 - Sep 2005
Strategic Sales Consultant
Bechtle AG - IT-Systemhaus Frankfurt/Main
• Provided Client Relationship Management • Identified marketing potentials and formulated business strategy, including pricing and targets • Frontline Pre-Sales, Sales and Post-Sales (Consultative selling process). • Monitor sales goals as liaison for Hewlett Packard
• Managed IT projects ensuring that all required personnel and equipment as defined by the fulfillment terms of the contract were in place by the promised date. • Coordinated directly with foreign Customs Departments all over Europe to ensure that all Customs requirements were met. • Right hand to the General Manager, Sales providing executive support.
2 years and 9 months, Sep 1999 - May 2002
Pre-Sales Consultant / Systems Engineer
factor m GmbH
• Daily administration, maintenance and troubleshooting of LAN/WAN, designed to handle network and Internet traffic for companywide network users and external clients. • Troubleshooting various computer, printer and network issues in order to guarantee client’s productiveness (1st, 2nd and 3rd Level Support).
1 year and 4 months, May 1998 - Aug 1999
Computer Laboratory Assistant
University of California at Berkeley
Supporting students and instructors concerning all IT matters at the 'International Student's Lab'
2 years, Apr 1997 - Mar 1999
Customer Sales & Service Agent / Aircraft Services Coordinator
Air Canada - SFO and FRA Int'l Airports
• Passenger Services, Ticketing • Aircraft Services Coordinator @ San Francisco Int'l Airport, U.S.A. @ Frankfurt Int'l Airport, Germany
Educational background for Eric William Pitts
Computer Sciences and Business Economics
GKS-Vocational Business School of Applied Sciences, Bad Homburg - Germany
Political Sciences
Johann-Wolfgang-Goethe Universität Frankfurt am Main - Germany ;
Languages
German
First language
English
First language
French
Basic