Eric William Pitts

Basic

Self-employed, Digital Payment Solutions Advisor, PITTS WORLDWIDE

Berlin, Germany

Skills

Über Jahre angesammeltes Know-how
Expertise und Kontakte
Motivation und Kreativität
Ambitionen und innovative Ideen
IT-Beratung
Cloud Services
Dienstleistungsmanagement
Digital Commerce
Bargeldlose Zahlungssysteme
Mobile Financial Services
Payment
Mobile Payment
ePayment
eCommerce
mCommerce
xCommerce
mPOS
PSP
Payment Service Provider
Issuing
Acquiring
POS - Point of Sale
POI - Point of Interaction
Mobile Wallet
Online Payment
Mobile Solutions
Fintech
Beratung
Internationales Projektmanagement
SEPA
Beacons
BLE
ECR
Ambient Technology
cloud banking
cloud payment
HCE
Omni-channel Retailing
Informationstechnologie
QR Code
Unattended POS
POS Management
Customer Relationship Management
commitment

Timeline

Professional experience for Eric William Pitts

  • Current 3 years and 7 months, since Apr 2018

    Market Management | Payment

    FEIG ELECTRONIC GmbH

  • Current 3 years and 10 months, since Jan 2018

    Digital Payment Solutions Advisor

    PITTS WORLDWIDE

    Payments and FinTech Consulting: Zurzeit tätig in der Beratung von Unternehmen In den folgenden Dienstleistungssektoren in den USA und EMEA-Märkten: ***Payments | Strategy | Merchant Acquiring | Omnichannel Transaction Handling (CP/CNP) ***Fraud Prevention & Chargeback Management ***FinTech | Financial Services ***Business Leadership & Development

  • 1 year and 3 months, Oct 2018 - Dec 2019

    Advisor

    Fly&Pay

  • 3 months, Jan 2018 - Mar 2018

    Mini-Retirement

    Traveling The World

    In 'The 4-Hour Workweek' - Tim Ferriss discusses mini-retirements. He suggests taking several mini-retirements throughout our working lives, as opposed to the traditional end-of-the-line retirement. It’s almost a way to “reset” things every now and then by taking a break and starting fresh when it’s over. Mini-retirements differ from vacations because vacations are short and not enough to reboot. A mini-retirement is longer and it allows you to fully participate in a new environment.

  • 1 year and 10 months, Mar 2016 - Dec 2017

    Executive Manager, Payments

    SIXT SE

    Leitung der Payments Abteilung und verantwortlich für die globale Zahlungsakzeptanz (Sixt|DriveNow|myDriver). Aufbau einer globalen Omnichannel Zahlungsakzeptanz Infrastruktur; einschließlich POS, Online-/alternativen Zahlungsmethoden sowie e-invoicing, Datenanalyse (ML/AI), Betrugspräventions- und Chargeback Mgmt-Lösungen. Bildung eines professionellen Teams von Payment Managern, welches alle operativen Payment Themen, Aufgaben, Workstreams sowie die Betreuung der Dienstleister übernimmt.

  • 8 months, Jul 2015 - Feb 2016

    Business Development & Strategy Executive

    UPG Technology GmbH

    Projektbasierte Entwicklung einer internationalen POS-Lösung und entsprechender Produktpalette. Erweiterung des Partnernetzwerks im Bereich Omnichannel Payment.

  • 2 years and 9 months, Oct 2012 - Jun 2015

    Business Development & Strategy Manager - POS Solutions

    Deutsche Telekom AG

    Die BU Payment hat die Aufgabe die Anforderungen im Markt für bargeldlosen Handel mit Payment-Geschäftsmodellen für die DTAG zu beantworten. Anhand unserer fünf strategischen Produkte: MyWallet, Issuing, Mehrwertlösungen, POS Solutions und Online Payment, bieten die BUP Kunden und Händlern einen sicheren, einfachen und innovativen End-to-End Service. Zu meinen Aufgaben gehört das Vorantreiben der Themen Mobile Payment & Commerce sowie Unattended POS Solutions (Parking, Public Transport, Vending).

  • 3 years and 7 months, Mar 2009 - Sep 2012

    Key Account Manager | Unattended POS Solutions

    B+S Card Service GmbH

    Die vertriebliche und projektorientierte Organisation von komplexen Automatenlösungen (Unattended POS Solutions), in enger Zusammenarbeit mit kartenherausgebenden Banken (Issuer), Terminalherstellern und Integratoren - mit den Schwerpunkten: Terminals, Netzbetrieb, Kreditkartenakzeptanz (Acquiring), Contactless Payment (NFC/RFID), Betrugsabwehr (Fraud Prevention), EMV und PCI in den Bereichen Self-Checkout/Self-Service Solutions an Kassen- und Warenautomaten in Deutschland und Europa.

  • 1 year and 7 months, Aug 2007 - Feb 2009

    Service Management Consultant | Customer Care

    PITTS WORLDWIDE

    Unterstützung von KMUs in der Bay Area bei der Implementierung von Themen in den Bereichen Service-, Kundenwert- und Kundenbindungsmanagement - immer mit einem Auge aufs Sales Process Engineering

  • 1 year and 9 months, Nov 2005 - Jul 2007

    Supervisor, Customer Service

    smith & nephew GmbH

    Here I led, trained and developed CS employees, delegating tasks, duties and proper training for maximum efficiency and ensuring that service level standards were continuously maintained and enhanced. Identifying full range of customer requirements and issues, in addition to directing and monitoring timely resolution and implementation. Scheduling, planning, monitoring and controlling of all CS personnel and relevant service support activities and deliverables, incl mgmt. of internal service support areas.

  • 1 year and 6 months, Apr 2004 - Sep 2005

    Strategic Sales Consultant

    Bechtle AG - IT-Systemhaus Frankfurt/Main

    • Provided Client Relationship Management • Identified marketing potentials and formulated business strategy, including pricing and targets • Frontline Pre-Sales, Sales and Post-Sales (Consultative selling process). • Monitor sales goals as liaison for Hewlett Packard

  • 1 year and 10 months, Jun 2002 - Mar 2004

    Project Coordinator

    INS Systems GmbH

    • Managed IT projects ensuring that all required personnel and equipment as defined by the fulfillment terms of the contract were in place by the promised date. • Coordinated directly with foreign Customs Departments all over Europe to ensure that all Customs requirements were met. • Right hand to the General Manager, Sales providing executive support.

  • 2 years and 9 months, Sep 1999 - May 2002

    Pre-Sales Consultant / Systems Engineer

    factor m GmbH

    • Daily administration, maintenance and troubleshooting of LAN/WAN, designed to handle network and Internet traffic for companywide network users and external clients. • Troubleshooting various computer, printer and network issues in order to guarantee client’s productiveness (1st, 2nd and 3rd Level Support).

  • 1 year and 4 months, May 1998 - Aug 1999

    Computer Laboratory Assistant

    University of California at Berkeley

    Supporting students and instructors concerning all IT matters at the 'International Student's Lab'

  • 2 years, Apr 1997 - Mar 1999

    Customer Sales & Service Agent / Aircraft Services Coordinator

    Air Canada - SFO and FRA Int'l Airports

    • Passenger Services, Ticketing • Aircraft Services Coordinator @ San Francisco Int'l Airport, U.S.A. @ Frankfurt Int'l Airport, Germany

Educational background for Eric William Pitts

  • Computer Sciences and Business Economics

    GKS-Vocational Business School of Applied Sciences, Bad Homburg - Germany

  • Political Sciences

    Johann-Wolfgang-Goethe Universität Frankfurt am Main - Germany ;

Languages

  • German

    First language

  • English

    First language

  • French

    Basic

Wants

Innovative Technologien
Austausch über innovative Ideen
neue Geschäftspartner
Veranstaltungen in den Bereichen: Bargeldlose Zahlungssysteme (Payment Processing)

Interests

Neue IT- und Payment-Technologien und die Zukunft des mobilen und digitalen Handels
Wandern
Skifahren
Segeln
Weltgeschichte
Reiten
Hedonismus

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