Felix Ullrich

• Monitoring & process optimization of the JTL fulfillment network • Project Management - Fulfillment Matchmaker (Project coordination with all involved departments until go live) - Development of a quality audit as part of my bachelor thesis (not yet live) • Support & onboarding of fulfillment service providers and merchants • Customer and service partner support • Certification of partner agencies • Complaint management • Handling sales enquiries during onboarding

During this time, I wrote my bachelor's thesis at the company on the topic of warehouse auditing of logistics service providers. • Customer and service partner support • Support of fulfillment service providers • Monitoring & process optimization of the JTL fulfillment network • Certification of partner agencies • Complaint management • Processing of sales inquiries • Support of the Sales & Partner Management department

• Fulfillment • Customer and service partner support • Partner certifications • Webinars