Geeske Venance

Change Management • Ist-Analyse zur Vorbereitung eines organisatorischen Change Prozesses • Ableitung und Empfehlung von Handlungsvorschlägen • Erstellung eines ersten Change-Masterplans Customer Service Manager • Kick-off des Change Process – Thema: Customer Service Excellence • Austausch und Kooperation mit weiteren Customer Service Business Units und Stakeholdern zur Ableitung einer gemeinsamen Service Strategie

Primary contact person for Senior executives from "recruitment to retirement", during group build to launch, their 40 groups (500 members). Conceptional development of logistical operation and content of annually +300 interactive workshops with international guest speakers.

Customer Service, general banking services including account management, currency exchanges, transactions. Recognition for delivering superior customer service.

Office and Staff Management as a support the to Managing Director.

Responsible for all ocean freight operations - import and export. Oversaw 5 staff in 2 locations. Provided stability and continued customer service during department restructuring while adressing quality and structural issues to facilitate increased inter-branch relations and communication. Provided and reviewed customer quotations and bids.

Office Management: responsible for operations (Import & Export - ocean- and airfreight, as well as Project Management), including 6 staffs as well as Office Budget.

Mitwirkung an der Entwicklung eines China - Sales & Marketing Konzepts Aufbau einer komplett neuen, regionalen Sales & Marketing Abteilung mit 4 Mitarbeitern Einstellung und Ausbildung von Verkaufspersonal Ausarbeitung von Arbeitsprofilen und Reporting-Strukturen

Volkswirtschaftslehre, Betriebswirtschaftslehre, Wirtschaftsrecht, Ostasienwirtschaft, Landeskunde - China, Englisch, Chinesisch