Basic

Georg Thanos

Employee, Managing Director, Field Telecom Solutions

Bayern, Germany

Skills

I have a Masters degree in Business Administration
and a technical degree in Electonics and Telecoms. I have been working successfully as Service Manager
as well as supervising the project management of the leading mobile telecom provider in Greece
Cosmote. I was a successfull instructor in Vodafone's Customer Service for 3 years and have proven teaching backround in Demokritus Technical School (Electronics). Nowadays I lead a telecom contracting organization
participating in HR
supervising installation projects
organizing and delivering trainings
coaching engineers and building ethical business relationships with social responsibility vision. From early years (1985-1987) I was a special operations team leader ( a low-level infantry supervisor who commands a fire team) having command in the smallest unit in the Army. The Army team leader's responsibility is to direct his men in the context of the mission. Not only does he need to be aware of where his men are
but he also needs to be aware of where other fire teams are through constant communication with the squad leader. So decision making process is very well absorbed as well as self control and nerves of steel were formed.

Timeline

Professional experience for Georg Thanos

  • Current 12 years and 3 months, since Jun 2009

    Managing Director

    Field Telecom Solutions

    I personnally designed and supervised the relevant key concepts, the service catalog, the capacity, the availability and the SLA. I focused on events and incidents management and implemented processes for overcoming this kind of situations. Despite the economical problems that our country is experiencing, we managed to grow and get into the business very quickly.

  • 10 months, Mar 2008 - Dec 2008

    Supply Chain Coordinator

    Ericsson BV Netherlands

    I was responsible for the contract deployment, ensuring meeting customer expectations at the start of the contract. I was also able to think “outside of the box” to come up with solutions where there were gaps (gap analysis) in the interpretation of the contract and in combination with my flexible attitude was always able to help achieve the desired result. Involved in CSI (Continual Service Improvement) by processing and presenting information data, identify improvements and implement relevant strategies.

  • 8 years and 3 months, Jan 2000 - Mar 2008

    Service Manager

    Cosmote SA

    My Main activities: - Network Desing - Transmission - Site Aquisition - Dispatching of Field Service technicians - Handling of Customer complaints - Planning of trainings - Logging of Service Calls into Service Management Tool REMEDY (OS3) - Spare part ordering and planning SPMS - Handling of In house repairs - Preparation of Offers - Systems monitoring (Citrix) - Service Quality approvals and reporting - Appraisals (evaluations)

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Languages

  • German

    Basic

  • English

    Fluent

  • French

    Intermediate

  • Dutch

    Basic

  • Greek

    First language

Wants

By digging into several companie's internet sites I came across very impressed issues (such as the early feedback from the newbies
the very interesting “did you know” boxes…) but most of all the clearness of the descriptions provided and the transparency which leads to meritocracy into these companies. Unfortunately in Greece 99% of the companies have still lack of these values and trust is always betrayed. For people with integrity
truthful attitude and innovative vision
there is sooner or later
the Exit Door shown. Nowadays I’ve already moved in Germany
keeping the “distance management” of Field Telecom Solutions GR and BG
but trying to get introduced to a decent company where I can offer my ideas
knowledge
skills
competencies and hard work in order to gain self esteem
dignity and balance in life.

Interests

Telecommunications
Management
Service
Support
Customer Service
Change management
Field Engineering
Reading
Bicycling
Swimming
Paratrooping
Driving (car
motorcycle
boat)

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