Guido Tomas Ungaro

Provide first- and second-line IT support for Linux, Windows, and macOS, onsite and remotely. Resolve service desk tickets efficiently. Deploy, configure, and automate Windows and macOS devices using AD and Kandji Manage Linux thin clients with Foreman. Work with Rocky Linux 8 and Ubuntu to build DR-capable workstations. Perform network troubleshooting, onboard new hires, document configurations, mentor colleagues, and collaborate with sysadmins on infrastructure and automation.

Remote supervisor of a technical support team in server operations, computer equipment, and camera systems, both onsite and remote. Coordinated activities to minimize downtime and ensure continuity of critical systems. Infrastructure Area Manager. Led installation, configuration, and maintenance of network equipment (Cisco, Ubiquiti, MikroTik, TP-Link). Supervised cloud operations in Microsoft Azure, implementing solutions to ensure data integrity and efficiency. Managed and administered Microsoft 365.

Successfully managed technical and infrastructure areas, delivering high-level support. Provided on-site and remote support for IT equipment, ensuring seamless operations. Maintained, configured, installed networking equipment for optimal performance. Managed Microsoft Azure cloud environments, ensuring data integrity. Performed structured cabling maintenance for reliable connectivity. Key role in Agroactiva 2023, managing over 70APs and+40 CPEs for uninterrupted connectivity.Handling over 1200 Clients p/s.

* Diagnosed and resolved hardware and software issues efficiently, ensuring optimal computer performance. * Installed new systems and software, ensuring compatibility and seamless integration with existing infrastructure. * Configured networks for small businesses and home offices, optimizing connectivity and security.

Provided technical support for 250+ devices, ensuring prompt issue resolution. Configured MikroTik networking infrastructure for optimal performance and security. Conducted maintenance, installations, adhering to industry standards. Utilized QlikView and SQL for insightful data management and reporting.

Consistently exceeded sales targets, driving revenue growth. Managed inventory for optimal availability. Provided personalized customer service, addressing inquiries, ensuring satisfaction. Collaborated to maintain organized sales floor, enhancing shopping environment.

Progressively advanced to supervisory role. Managed "Marketing/Host team" for smooth operations, fostering positive environment. Handled cash transactions accurately, maintained procedures. Provided excellent customer service, resolved inquiries, ensured positive dining experience. Versatile as cashier/seller, took orders, processed payments.