Ignacio Casco

• Maintenance of IT infrastructure and internal systems. • Installation and configuration of BeClever products in Testing, QA, and Production environments. • Execution of scripts and installations in client environments. • Management and maintenance of application pools and server environments. • Data entry management for deliverables and implementations. IT infrastructure maitenance *lnstalling products and running scripts in BeClever's Testing, QA, Prod. environments *B2b support

Information management gambling services provided by BOLDT GAMING S.A. • Quality Assurance (QA) for data center operations. • Monitoring and controlling information processing systems. • Executing and overseeing automated processes. • Identifying and addressing errors in log files. • Managing information for gaming services provided by Boldt Gaming S.A. • Technical and application support for internal services (Help Desk). • Data entry and processing for national and regional lottery systems.

Installation, maintenance, and configuration of racks and servers, networking, and DevOps under Cisco and MikroTik technologies

Specialized support for Oil Companies Panamerican Energy and Axion Energy, and management of AXION service stations using various corporate applications Managed user requests and incidents through MyIT. • Knowledge management and escalation of work orders. • Administration of user accounts in AD, SAP, and other corporate systems. • Managed password resets and account unlocks. • Generated mass reports and managed services through Exchange. • Provided remote user support. etc.

Customer service for EDENOR and La Caja SEGUROS clients und er ISO 20000 standards • Performed user account administration in AD, SAP, and other platforms. • Created mass reports and managed email distribution lists via Exchange. • Delivered remote user support. • Escalated cases to L1 and L2 support teams. • Managed mobile devices using AirWatch. • Administered IT assets with SIRA and prepared reports. • Conducted basic IT tasks, including hardware installations and troubleshooting.