Ioana Angelescu

• Troubleshooting and error elimination in close cooperation with our engineering department • Processing technical problems and questions on 2nd and 3rd level • In-depth analysis within the entire system and maintenance of our software • Support in software testing and product releases • Assisting in the optimization and development of support processes and support tools

• Providing technical support and resolving customer cases for the ad-serving platform, including system configuration, network setup and diagnosis, website integration and day-to-day use of the solutions, both in mobile and web. • Using strong understanding of Web-related standards: HTML, CSS, JS, etc. and querying relational and not-relational databases through the use of SQL language over 600 tickets were attended and solved with a 100% customer satisfaction.

Analyzed processes in the conference management Adapted, optimized and further developed the eTools using PHP Derived requirements and worked independently in eTools (PHP, MySQL) Back-end and front-ed support of the website (WordPress)

Testing, identifying and submitting Bug Reports

Increased web page views by 400% year on year, starting from a base of 738 views, increased to 3,743 per year in 2010 through planning, developing, re-designing and re-organizing the website to make it more useful to visitors. Drove further increases in traffic in 2011, increasing traffic by a further 300% (to 12,223 views). Improved visitor engagement in the website through generating traffic. Increased accessibility and usability for the website, translating content into English and French.

All subjects were taught in French.

Professional Certificate for competences to operate on a computer grade A (10)