Janko Pazman

- 2nd Level support for Microsoft server infrastructure services (Active directory, Group policy, DHCP, DNS, WDS, DFS, Routing and RAS, Direct Access, WSUS, File Server, Data deduplication, Hyper-V...) - Installation and administration of MS Server 2008, 2008R2, 2012, 2012R2, 2016 - Maintance of network infrastructure - Virtualization - Ticketing system - vSphere - planning and implementation of Windows Hyper-V replications - planning, implementation and configuration of CentOS

Role of IT System Administrator (Controlling way of data usage, data security, compliance with regional security policy, GDPR…) - Support, maintenance and improvement of: * Technical infrastructure components (PC Hardware, switch, router, VPN connection, WIFI Systems…) * Software components (Installation of various applications in daily operations, AD administrator, Exchange Administrator, Windows Server 2012 Administration, BitLocker, Local Group Policy, Local Security Policy, Windows Firewall …)

2nd level ICT services operation expert responsible for: - fault repair case management of ICT hardware, software and cloud services - ICT fault repair process development, revision and optimization - shift planning and skill level adjustments for 1st/2nd level ICT agents - exchange mail migration and backup support (successfully migrated over 2000 customer accounts) - remote configuration/troubleshooting of Windows OS (Windows 7, 8, 8.1,10)