Jordi Alfaro Rivero

End to end reporting and analysis of repair chain 
 Creating service plans for partners with key business objectives, implementation and monitoring the success of these plans with KPIs like service levels, turn-a-round times,and repair output/quality Liaising with other stakeholders (finance, supply chain, etc) to 
identify trends, track results and drive resolution 
 Quality auditing of all transactions impacting our B2B network, ensuring no process gaps - and if discovered, providing end-to-end solutions

Internal and external stakeholder management between Apple and its key business partners, including 3rd party service channels, Apple Retail locations, repair and distribution centres, as well as logistic partners. Direct financial influence on all large accounts, from issuing of labour payments, to debiting lapsed accounts - and detailed reporting to senior leadership Core applications used during this role include SAP, Excel, and Keynote/Powerpoint as well as proprietary Apple API’s

Administrative support for Apple’s app developers in the EMEIA region (account creation, management and renewal) through phone and e-mail queries Ensure email responses are timely, accurate, complete, and well written, and identifying when to reach out to other Apple support teams Work to identify source of repeat issues through root cause analysis input Suggest content additions or edits to knowledge base tools for consistent support experience