
Jordi Alfaro Rivero
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jordi Alfaro Rivero
- 1 Jahr und 1 Monat, März 2021 - März 2022
Export and Bookkeeper
Plukon Storkow GmbH
- 1 Jahr und 4 Monate, Juli 2018 - Okt. 2019
Channel Service and Support - Business Analyst
Apple Inc
End to end reporting and analysis of repair chain Creating service plans for partners with key business objectives, implementation and monitoring the success of these plans with KPIs like service levels, turn-a-round times,and repair output/quality Liaising with other stakeholders (finance, supply chain, etc) to identify trends, track results and drive resolution Quality auditing of all transactions impacting our B2B network, ensuring no process gaps - and if discovered, providing end-to-end solutions
- 1 Jahr und 11 Monate, Sep. 2016 - Juli 2018
Channel Service and Support - Service Provider Support
Apple Inc
Internal and external stakeholder management between Apple and its key business partners, including 3rd party service channels, Apple Retail locations, repair and distribution centres, as well as logistic partners. Direct financial influence on all large accounts, from issuing of labour payments, to debiting lapsed accounts - and detailed reporting to senior leadership Core applications used during this role include SAP, Excel, and Keynote/Powerpoint as well as proprietary Apple API’s
- 1 Jahr und 8 Monate, Feb. 2015 - Sep. 2016
Applecare Partner Relations - Apple Developer Account Management
Apple Inc
Administrative support for Apple’s app developers in the EMEIA region (account creation, management and renewal) through phone and e-mail queries Ensure email responses are timely, accurate, complete, and well written, and identifying when to reach out to other Apple support teams Work to identify source of repeat issues through root cause analysis input Suggest content additions or edits to knowledge base tools for consistent support experience
- 5 Jahre und 3 Monate, Dez. 2009 - Feb. 2015
Customer Relations - Customer Service Advisor
Apple Inc
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Gut
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