Jordi Alfaro Rivero

Angestellt, Order Fulfillment Specialist, Knorr-Bremse
Bad Saarow, Deutschland

Fähigkeiten und Kenntnisse

Apple
SAP
Excel
iOS
MacOS

Werdegang

Berufserfahrung von Jordi Alfaro Rivero

  • Bis heute 3 Jahre und 3 Monate, seit Mai 2022

    Order Fulfillment Specialist

    Knorr-Bremse
  • 1 Jahr und 1 Monat, März 2021 - März 2022

    Export and Bookkeeper

    Plukon Storkow GmbH

  • 1 Jahr und 4 Monate, Juli 2018 - Okt. 2019

    Channel Service and Support - Business Analyst

    Apple Inc

    End to end reporting and analysis of repair chain 
 Creating service plans for partners with key business objectives, implementation and monitoring the success of these plans with KPIs like service levels, turn-a-round times,and repair output/quality Liaising with other stakeholders (finance, supply chain, etc) to 
identify trends, track results and drive resolution 
 Quality auditing of all transactions impacting our B2B network, ensuring no process gaps - and if discovered, providing end-to-end solutions

  • 1 Jahr und 11 Monate, Sep. 2016 - Juli 2018

    Channel Service and Support - Service Provider Support

    Apple Inc

    Internal and external stakeholder management between Apple and its key business partners, including 3rd party service channels, Apple Retail locations, repair and distribution centres, as well as logistic partners. Direct financial influence on all large accounts, from issuing of labour payments, to debiting lapsed accounts - and detailed reporting to senior leadership Core applications used during this role include SAP, Excel, and Keynote/Powerpoint as well as proprietary Apple API’s

  • 1 Jahr und 8 Monate, Feb. 2015 - Sep. 2016

    Applecare Partner Relations - Apple Developer Account Management

    Apple Inc

    Administrative support for Apple’s app developers in the EMEIA region (account creation, management and renewal) through phone and e-mail queries Ensure email responses are timely, accurate, complete, and well written, and identifying when to reach out to other Apple support teams Work to identify source of repeat issues through root cause analysis input Suggest content additions or edits to knowledge base tools for consistent support experience

  • 5 Jahre und 3 Monate, Dez. 2009 - Feb. 2015

    Customer Relations - Customer Service Advisor

    Apple Inc

Sprachen

  • Spanisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Gut

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