Kasia Jakubowska

Skills: Technical Support - Analytical Skills · Account Management · Business Analytics · REST APIs · Data Import/export · HTML · SQL · Customer Support · -Supporting customers in using our platform, implementing campaigns, and resolving technical challenges. -Providing technical assistance via a ticketing system, chat, and regular video calls. -Preparing and delivering monthly ticket reports with effort analysis to management. -Running platform trainings for new and existing customers

Skills: Business Strategy · Account Management · Presentation Skills · Project Management · SQL · Vendor Negotiation Merchandising Key-Account Management: -Conducted strategic analysis of 59 suppliers' merchandising portfolios using SQL, developing action plans and road maps -Conducted webinars, one-on-one training, and in-house seminars. -Led weekly Polish-Upholstery meetings Project Management: -Managed a 6-month project to develop a source platform with FAQs and training materials

English & German custmers

Skills: Team Leadership · Analytical Skills · Sales Operations · Customer Service · Marketing Strategy · Training and Development -Coordinating daily customer service operations, including sales processes, order management and promotions. -Tracking weekly and monthly objectives, generating detailed reports for the Store Manager. Monitoring and maintaining store inventory to ensure optimal stock levels. -Planning monthly schedules, managing vacation calendars, and identifying training needs for staff.

Responsible for maximising sales and providing excellent customer care to shops customers. Constantly working to develop and increase sales under the supervision of the Shop Manager. Duties:  Operating the tills, including cashing up and completing paper work at the start and end of shift.  Assisting customers in the selection and purchase of items.  Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers.  Keeping merchandise orderly

Mastery thesis: American TV series phenomenon in Poland. Attempt of value system reconstruction based on "Dexter" series audience