Khaled Hamad

Senior Support Engineer and Service Owner for Application Monitoring Services using System Center Operations Manager (SCOM), System Center Orchestrator (SCO) and Dell Change Auditor as a part of Office Information Technologies under Infrastructure Services in Vodafone Group

Operations Service Owner for SCOM as a part of Collaboration and Productivity Technologies under Infrastructure Core Services in Vodafone Group, Responsible for administrating and managing more than 2000 Servers Responsible for Maintaining the availability of the SCOM Monitoring platform Apply analytical, troubleshooting, problem solving skills and ability to drive issues to resolution, including third level support for the SCOM platform.

• Monitoring and providing technical support for global services platforms, network elements. • Insure that All data links and transfer points are up and running according to the agreed QoS, and operation standards • Insure that that all data and messaging services is up and running according to the agreed QoS. Respond to the platforms alarms through the monitoring tools. • Supporting Vodafone Group services, like: Vodafone Live, MMS, SharePoint, Exchange, Active Directory…etc.

• Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules. • Settings with the SLS, the customers and service provider within the Incident Management Process • Performance of simple works of repair and maintenance on the technical equipment in the work environment to saving operational sequences