Liam de Ste Croix

Working with global teams on multi-disciplined projects. Both as a team-leader and as an expert resource.

My team, being the ‘third tier’ for the developmental and IT Helpdesk staff was involved with network mapping, installation, maintenance, and improvement (LAN/WAN/WLAN/VOIP).We also ensured the security and deployment of the physical and virtual computer servers was in good standing. My other role included liaison with the Helpdesk team, as a person with considerable IT experience, on any issue that needed troubleshooting. This included the hardware/software support, special projects, and training.

A passion for problem solving and troubleshooting. I love a puzzle and what's more... I enjoy finding a solution. Clients included the Forest Stewardship Council and various start-ups in Germany.

In charge of all aspects of the embassy information and communications technology, including secure teleconference solutions and VOIP phones. Promoting and advising on information management best practice, including briefing new staff and ensuring compliance with policies and legislation.

"Workstation Service Line Expert" Responsible for project management in one or more areas, of any, workstation product transition from proof-of-concept to firm roll-out. "Advanced Specialist" Pioneer of the team responsible for designing/implementation of new procedures in the centralization of IT services; training and documentation; troubleshooting all applications, remote connectivity and directory services issues related to this area and, also, project work in relation to the firm’s workstations.

A client facing role, solving projects through advanced solutions: working from primary design to finished implementation; documentation; management; and support for the client. The secondary role of troubleshooting and quick response, technical support, for clients that needed experienced technicians promptly.

System Administrator responsible for all the areas covered by the title and, that, of technical support for Domino’s users.

Systems Administrator whose primary area of responsibility was to research, propose, design, implement and support new Internet services and adapt current services to meet changing requirements.

Computer and team management skills were needed to update the testing group. Duties included hardware and software configuration, creating test scripts, problem investigation and error reporting.