Lukas Lengyel

Develop, maintain and execute automated test scripts using Selenium WebDriver, Java, Maven, TestNG, Galen and Eclipse Manage and maintain automated test projects Monitor automated regression and smoke test runs, analyse and report results Uncover, identify and document software defects and their causes (HP ALM and JIRA) Perform functional, regression, integration and end to end testing on new features Create Jenkins jobs, maintain a valid configuration and analyze results of test runs in Jenkins

Successfully contributed to the deployment of a new e-commerce portal (EDI) by monitoring transaction flow and reacting on issues by troubleshooting, creating cases and cooperating with other departments. As customers were continuously moved from a former to the new portal, thoughtfully tested new implementation in integration environment before each deployment. Proficiently responded to customer queries and coordinated customer’s technical staff to facilitate issue resolution

TechDirect (online portal for managing support cases and in-warranty parts dispatches for commercial customers of Dell). I am responsible for 1200 British accounts. Main activities: - delivered presentations of basic usage of the tool - solved customer escalations - co-managed outsourced team of dispatchers based in India - involved in payment for labour remittance (around $250,000 every month) As Tester: - planned and executed testing after every TechDirect release, re-testing

As Pre-sales support specialist I was involved in sales of enterprise products through IBM business partners in Spain, Portugal and Israel. My daily tasks were: - provided support to IBM business partners and IBM sellers - managed the process to respond to end-customer's requests for special prices and proposals As Tester: - executed manual tests of automated processes - managed reporting of incidents and identifying root causes in VBA code - involved in innovation process