Basic

Marc Schulz-Bacon

Partner, Managing Partner, WENCOUR

Wien, Austria

Skills

Customer Experience
customer engagement
Prototyping
Digital Transformation
Customer-Relationship-Management
Social CRM
Kundenbindung
Customer Experience Design
Community Management
Customer Experience Management
Digital Strategy
Service Management
Konzepterstellung
Kundenmanagement
Programm Management
Consulting
Customer Support
customer journey management
dialog automation
Business Intelligence
Customer Care
Training & Coaching
Reporting
Web Analytics
Business Development
Customer marketing
Vertrieb
Personalisierung
Produktmanagement
Interimsmanagement
Unternehmensführung
Service
Englische Sprache

Timeline

Professional experience for Marc Schulz-Bacon

  • Current 2 years, since Aug 2019

    Managing Partner

    WENCOUR

  • 2 years and 2 months, Nov 2017 - Dec 2019

    Geschäftsführender Gesellschafter

    MUNICH DIGITAL INSTITUTE

    Business Development, Produktmanagement, Customer Engagement und Connectivity Programme, Customer Journey Management und Content Personalisierung

  • 3 years and 10 months, Oct 2015 - Jul 2019

    Freelancer

    TheBCNery - Engaging Brands and Customers

  • 8 years and 8 months, Mar 2007 - Oct 2015

    Strategist / Senior Advisor / Project Manager

    Digital Transformation and Customer Centric Programmes for Brands

    Unternehmensberatung für digitale Transformation, Social Shopping, Social CRM, Customer Experience Management (CEM), IT-Lösungen; Erstellung von Kundenbindungs-Strategien, -Konzepte und -Maßnahmen; Interim CRM/CEM Management für Firmen

  • 6 months, Sep 2014 - Feb 2015

    Head of Brandcommunication//CRM Media Markt

    redblue Marketing GmbH

  • 2 years and 5 months, Apr 2012 - Aug 2014

    Leiter Customer Experience

    Kabel Deutschland Vertrieb und Service GmbH (Ein Vodafone Unternehmen)

  • 5 months, Nov 2011 - Mar 2012

    Leiter CRM (Interim)

    Jochen Schweizer GmbH

  • 10 months, Jan 2011 - Oct 2011

    Head of International Business Development & Operations

    mydays GmbH

  • 1 year, Jan 2010 - Dec 2010

    Director of Marketing

    Lindner Hotels & Resorts

  • 10 months, Mar 2009 - Dec 2009

    Chief Operations Officer (Interim)

    FullSIX GmbH

  • 7 months, Apr 2009 - Oct 2009

    Managing Director (Interim)

    SixandCo GmbH

  • 7 months, Jul 2008 - Jan 2009

    CRM / eMarketing Director Region EMEA

    adidas AG

  • 7 months, Dec 2007 - Jun 2008

    Project Manager CRM (Freelance)

    adidas AG

  • 3 years and 3 months, Sep 2004 - Nov 2007

    Projektleiter / Project Manager

    Client Vela GmbH

  • 9 months, Oct 2006 - Jun 2007

    Project Manager (Interim)

    Jamba! GmbH

    Project Manager (PMO) für User Generated Video-, Mobile Episodes- (Mobisodes), Kundenbindungs-Projekte in Auftrag durch Client Vela GmbH

  • 4 years and 2 months, Jul 2000 - Aug 2004

    eBusiness Manager

    ArabellaStarwood Hotelmanagement GmbH

  • 2 years and 3 months, Apr 1998 - Jun 2000

    Installer Trainer

    Micros Fidelio

  • Management Trainee

    Kempinski Hotels & Resorts

  • Management Trainee

    Marriott Hotels & Resorts

Educational background for Marc Schulz-Bacon

  • 3 months, Jan 1998 - Mar 1998

    Object Oriented Programming

    Open University

  • 2 years and 1 month, Sep 1994 - Sep 1996

    Tourismus

    Tourismusschule Klessheim

  • 1 year and 9 months, Jan 1993 - Sep 1994

    Hotellerie und Catering

    IHTTI Neuchatel

Languages

  • German

    Fluent

  • English

    First language

  • Spanish

    Fluent

  • French

    Fluent

  • Italian

    Basic

Wants

Consultant (m/w)
Projektleiter (m/w)
Produktmanager (m(w)
Business Analyst (m/w)
Salesforce Developer (m/w)

Interests

Rennrad
Spinning
Mountain Bike
Fitness
Segeln
Windsurfen
Skifahren
Berge
Snowboard
Triathlon

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