Mark Porter

• Providing day-to-day production support of the PayPlus Continuous Link Settlement (CLS) application. Financial products cover: FX Spot & Forwards, Funds, Options & NDFs. • Built on a combination of Windows / Unix / Linux platforms, with an Oracle database backend. • Issue and problem management for an investment banking client base of >20. • Hotline manning, ticket stack management, on-call escalation. • Significant fraction of support activity spent on environment sizing and application tuning.

• Given additional responsibility by senior management of owning the performance and capacity function of core market data systems used by business areas and asset classes firm wide, servicing 1000s of users and 100s of batch processes daily. • Focused on defining Key Performance Indicators (KPIs) of the systems, and maintaining Service Level Agreements (SLAs) with major business stakeholders, front-office traders, internal technology and infrastructure teams, as well as external vendors.

• Promoted to Team Lead after one year of service. Rebuilt a support team of three from nothing into a strong, knowledgeable, efficient and close unit - all in challenging and turbulent times. • Key support activities: incident and problem management; shift and rota planning; change, release and configuration management; Business Continuity and Disaster Recover exercises; business process, infrastructure build-out and QAing.

• Key responsibilities included incident stack, Major Incident Handling (MIH), mailbox and 24x7 hotline manning; Request For Change (RFC) and release management; Business Continuity and Disaster Recovery exercises. • Systems being supported were a mix of dynamic and static data repositories, with Windows COM+, IIS and SQL databases as their core technologies.

• Successfully employed BA skills to help take-on a financial trade processing and reporting system, including the preparation of documentation and training material. • Involved in helping to build and configure the infrastructure & connectivity environment of a new key Deutsche Bank Emerging Markets trading system. • Conceived and constructed the monitoring and scheduling framework of a new Emerging Markets End of Day batch.

• Reassigned to the Incident Manager of a more technically challenging and key bank vesting system. More emphasis on getting the best out of people and focusing resources & efforts i.e. regularly chairing conference calls. • Progressed to a more technically challenging and value added function of Problem Manager; more low-level problem solving. • Used acute technical and analytical skills to consistently identify solutions to a number of complex production issues.

• 24x7 support of Deutsche Bank’s global investment banking trading systems. • Monitored and resolved day to day production problems in a high pressure, multitasking, SLA driven environment. • Gained considerable working knowledge of the full development lifecycle, change control & release management procedures & practices, disaster & business continuity planning, capacity & availability management activities, as well as managing operational & user acceptance testing activities.