Markus Fischer

Angestellt, Global IT Service Transition Manager, The Boston Consulting Group

München, Deutschland


Datacenter Operations
Datacenter Management
Datacenter Migration
Infrastructure Integration Architecture
Steuerung und Überwachung von internen und externen Dienstleistern (Vendor Management)
IT Projektmanagement
IT Organisation
IT Infrastructure Services und IT Services im globalen Unternehmen
Erfahrung im Bereich Outsourcing und der Leitung von globalen IT Projekten
cross-cultural competence
Arbeiten im internationalen Umfeld


Professional experience for Markus Fischer

  • Current 2 years and 9 months, since Oct 2018

    Global IT Service Transition Manager

    The Boston Consulting Group

    Markus is responsible for the Service Transition Team within BCG's Service Management Office which defines, maintains and manages ITIL aligned global standards for service management principles and service management processes across BCG's IT. Service Transition implements, maintains and manages Service Transition related ITIL processes across BCG's Global IT Teams.

  • Current 3 years and 10 months, since Sep 2017

    Global Technology & Operations IT Manager Process Management

    The Boston Consulting Group

    Global Technology & Operations delivers the IT platforms and capabilities that enable BCG staff and clients in a secure, well architected and serviceable manner. Markus is responsible for the Global Technology & Operation Process Management Team. The team is designing, documenting, implementing and maintaining ITIL processes for technology procedures, platforms, and services across the entire environment.

  • 1 year, Sep 2016 - Aug 2017

    Global IT Infrastructure Operations Manager

    The Boston Consulting Group

    Responsible for IT infrastructure operations in Europe and Asia/Pacific in the areas hosting (compute, storage), data network and communication/collaboration (voice/video) in BCG's offices and data centers. • Managing internal European and Asian operations teams • Manage external service providers in the infrastructure operations area/Vendor Management • Orchestration of operational service delivery measured against metrics and aligned with ITIL • Lead migration to out-tasked operating model

  • 8 months, Jan 2016 - Aug 2016

    Global Infrastructure & Operations Vendor Manager

    The Boston Consulting Group

    Global I&O Vendor Manager, responsible for the whole vendor lifecycle. This includes RFI/RFP processes, vendor selections, contract negotiations, onboarding, continuous vendor management (contract management, performance management, risk management, relationship management) and disposal of vendors. Also part of the responsibility is strategic vendor management to align suppliers to BCG’s business and IT strategy, optimize vendor portfolio and increase the value BCG’s suppliers provide.

  • 6 years, Jan 2010 - Dec 2015

    IT Infrastructure Architect

    The Boston Consulting Group

    Vendor Management with global service providers in the data center sector (RFPs, contract negotiations, service reviews, service provisioning, budgeting, escalations, service enhancements). Demand planning and creation of concepts and architectures for new services. Implementation of services within a global environment. Definition of operational processes and budget planning, collaboration with stakeholders, service providers and vendors. Server operations in a globally distributed environment and team.

  • 3 years, Jan 2007 - Dec 2009

    Senior IT Specialist Infrastructure

    The Boston Consulting Group

  • 2 years, Jan 2005 - Dec 2006

    IT Specialist, IT Infrastructure

    The Boston Consulting Group, BCG

    European Data Center Team, MOSS2007 architect

  • 1 year and 7 months, Jun 2003 - Dec 2004

    Junior IT Specialist, IT Service

    The Boston Consulting Group

    2nd level IT Service, IT Support, IT Training für Endanwender

  • 2 years and 2 months, May 2001 - Jun 2003

    Auszubildender Fachinformatiker Systemintegration

    The Boston Consulting Group

    Ausbildung Fachinformatiker System Integration

Educational background for Markus Fischer

  • 4 years, Feb 2011 - Jan 2015

    International Management

    FOM Hochschule für Oekonomie & Management

    International HR, Corporate Management, Strategic Management


  • German

    First language

  • English



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