Martino Keil

- Work in different request for proposals (Calculation, Solution Design, Analyse) - Work in Transition Projekt (ITIL) to design Processes for Application Management Service - Work in a BI Project - Offshore communication - SQL Scripting - Capacity Management (Process Design, Capacity Planning, Analyst, Coordinator) - Event Management (Monitoring concept) - Availability Management (Availability ETL) - create Offshore OLA (volume (of work, project data), calculation, Fix Price)

- Ausgliederung von Serviceteilen eines BI Projektes zum Offshore-Partner - Erweiterung eines bestehende BI Service beim Offshore-Partner - Planung der Transition und Minimierung der Risiken - Erstellung, Pflege und Verhandlung des Operational Level Agreements

- Service Management and Operational Integrator - Work in a ITIL based project (e2e) - Controlling and Finance - Work in Tenders/BID's (Calculation, Solution, SPoC, Expert, Analyse, TPI and more) - Transition review and troubleshooting - Analyse data and results - Offshore negotiation (fixed price, SLA)

Create a new Billing Process. Cleaning Data Sources. Data colation and reconciliation. Order to Cash. Customer Consulting (EE and BP) And more

- Service Management Assistant - Work in a ITIL based project (e2e) - Controlling and Finance - Programming VBA Dashboards, Reporting methods and ITIl bases Eskalation Tool - Programming a webbased Frontend for Liferay (Secure Login and more) - Work in request for proposal/BID's (Calculation, Analyse, TPI and more) - Transition for 3rd Level Support - Analyse data and results - Analyse Problems and Incidents - Change realization (Deployments, Tracking, Anlyse and more) - Linux and Websphere based

Homepagegestalltung: Entwicklung des Design und Umsetzung der Ideen Umsezung der Konzepte Umsetzung des Quellcodes C-Prorammierung Entwicklung kleinerer C-Applicationen

Wirtschaft und Informatik