Mauro Soro

- System administration for the global implementation of Salesforce.com - Direct technical support of internal Business units in any customization requests - Troubleshooting and user training - Development and creation of ad-hoc reports and dashboards in the CRM environment - Project support for rollout on other sites and business areas - Development and creation of an automatic print out process using Apex and Visualforce - Manage big data operations and third-party data transfers

- Customer support using diverse communication channels like phone, Email and ticketing software (BMC Remedy) - Creation of reports regarding the support performance and presentation on customer site - Provide first-level support including issue identification and resolution/escalation - Develop and maintain reliable and comprehensive reports and dashboards - Support the implementation of a customer satisfaction tool - Manage big data operations (insert, export, update etc.)

Co-founder of the start-up "Wees", which is a company that produces and commercializes an innovative human-computer interface. The product is a wearable device connected to the human wrist able to read finger gestures in order to control any electronics device as smartwatches, smartphone etc.

- Project work: Development of an application on Salesforce.com CRM platform that manages the recruiting process in an automatic way. - Salesforce Administrator - HTML5 and CSS3 - Apex, Visualforce and Java - Database