Mina Arsham

Working in MTN as platform engineer to promote Value Added Services such as UMS (Unified Messaging System) system including: IVR (Interactive Voice Response), Number Masking, Virtual number, MCA (Missed Call Alert) , VMS (Voice Message Service), VSMS (Voice Short Message Service), Bulk VSMS, P4Me (Pay for Me Service), PCM (Please Call Me ), CMN (Call me now)•Analyze marketing and business requirements and supervise delivery and implementation•Lead and manage vendors•Provide and implement new Solutions

•Technical team lead of MTN AAA expansion project •Back office Engineer in MTN Irancell (L2 technical support)•Solution Architect in MCI and TCT projects• WiMAX/Fixed AAA project delivery from scratch (Hardware and software planning, installation, integration, test and cut over) •Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes•Bash Scripting for automation process•Analyze and specify RFCs of Customer

-Acting as managed service engineer to maintain Huawei BSS system including Billing (CBS), CRM (CCBM), Provision system, E-care, I-web reporting system, Mediation, PRM and I2000 systems -Responsible to optimize the solution and keep the service alive 24X7 and troubleshoot issues and recover the service in case on any disaster. -Acting as operation engineer on CCBS system. -Analysis of business requirements and supervise delivery and implementation -Responsible for managing the vendor activities