Nicole Ormsby

- Addressed and resolved all customer questions and complaints within a timely manner - Provided customer service to potential and existing customers - Liaised with various departments to ensure that customer inquiries are directed to the appropriate and personnel - Answered allotted call in a high volume, fast paced environment - Obtained customer referrals - Performed data entry and administrative tasks - Performed A/R duties as required

- Promoted add-on and suggestion selling items - Performed a variety of sales/customer service activities to ensure complete customer satisfaction ie. cash/debit transactions, answering questions, and resolving customer issues - Developed and maintain a high level of product knowledge pertaining to merchandise in designated departments and surrounding zones

- Answered incoming calls, made out-going call to customer, and followed up on messages in a timely manner - Kept clients up to date with application process and time lines - Called doctors offices and client to provide support with completion of Revenue Canada disability tax credit forms - Submitted documents for scanning, send faxes, and outgoing mail - Followed up on disability tax credit claims made to Canada Revenue Agency

- Answered high volume of inbound calls in a timely manner - Called potential clients, create disability cases, and send correspondence packages - Transferred calls to appropriate departments/case agent - Advised clients and potential clients with respect to benefit availability and eligibility requirements - Managed client relations

- Showcased Bell products and services to retailers and clients - Demonstrated product features and advantages - Informed clients about current plans, offer, and promotions - Supported retailer stores to success in mobile and internet activation

- Conducted the election at polling station and ensure voting proceeds in an orderly fashion - Counted the ballots, makes the final decision to approve or reject a ballot and record statement of votes for each candidate - Accepted appropriate proof of identity and address by each elector in order to receive a ballot - Received authorization of a candidate’s representative forms and administer oaths

- Ensured customer needs are met in order to meet the companies standards - Completed orders accurately and in a timely manner - Answered customer pertinent questions, correct errors on customers’ orders and determine client needs and make appropriate resolution