Nisha Garg

Create quotations and proposals in MS-Excel, prepare and release orders in the system (SAP/CS/MM). Cooperate with supply chain & logistics to create interfaces and simple, intuitive interactions. Answer customer questions and resolve service issues in a timely manner. Assist in claim settlement, calculate and negotiate costs. Create manual invoice and handle claim. Coordinate different projects in sales and repair areas as needed and maintain comprehensive current knowledge of operations.

Coordinated repair of the LRUs and provided after repair services. Monitored component flows in SAP to achieve the best turnaround time. Ensured complete and timely customer service by monitoring contractual service levels. Initiated, analyzed, processed invoices and credit notes. Helped in claim settlements, analyzed information and arranged a win-win solution. Initiated Phase-in for new and prospect customers. Achieved up to 120% of the expected individual performance in 2018.

Handled loan and exchange process for aircraft components and wheels. Single point of contact for customers and vendors, responsible for the 3rd party process. Maintained weekly performance report in MS-Excel to monitor the accumulated costs of relevant KPI, consisted of service level fulfilment and economic point of view. Handled negotiations, invoice claims, and related clarifications. Cooperated with designers to 100% process improvement for optimal workflow.

Handled South-Eastern Asian territory with monthly sales target of $50,000 Prepared proposals / tender documents with mark-ups at Pentagon Software. Maintained active and frequent touch-base with customers on offer approvals, discounts, after-sales support, and outstanding clearance. Sourced components and liaised with different interfaces in the process for timely order execution. Awarded as “The employee of the Quarter” for overall performance in the 2nd quarter of the year 2013.