Okechukwu Okeke

Providing local support activities for users on Apple Mobile devices Via Intune . Deskside, L2 support and other IT support at designated sites Troubleshoot and provide local support for end users,and maintaing Mobile Apple devices infrastructure at a basic level, Providing IT project support as required by the business Maintain internal user guides, guidance notes and technical documents for New Mobile Refresh projects Apple Mobile, INTUNE Mobile configuration, Refresh and Enrolment(Zscaler , MTD, PingID)

Supporting customers Microsoft systems (Windows7, 8.1,10) in IT Infrastructure function. Trouble shooting, mobile management for customers onsite Support customer with troubleshooting MS Office, virus scan, Ghost MTD and Zscaler Implementation and participation in IT projects and support in the introduction of new systems Installation, configuration and maintenance of network components Quality Check and Staging System configuration on CMDB using IT Shop tool and SCCM

Recording, analyzing and processing user inquiries in the company Coordinating the processing of measures between shop management and the specialist departments Creation of transparency and recording of weak points Communication and cooperation with internal and external service providers Collaboration and active support in shop management projects Incident Management using Jira service management Timely processing and documentation in our ticket systems Creating users on Magento application backend

Provide support to users in resolving problems using service desk center tools. Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices. Ensure all actions are professionally and thoroughly documented within the ticketing system. Provide Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support.