Okechukwu Okeke

Supporting customers Microsoft systems (Windows7, 8.1,10) in IT Infrastructure function. Trouble shooting, mobile management for customers onsite Support customer with troubleshooting MS Office, virus scan, Ghost MTD and Zscaler Implementation and participation in IT projects and support in the introduction of new systems Installation, configuration and maintenance of network components Quality Check and Staging System configuration on CMDB using IT Shop tool and SCCM

Providing local support activities for users on Apple Mobile devices Via Intune . Deskside, L2 support and other IT support at designated sites Troubleshoot and provide local support for end users,and maintaing Mobile Apple devices infrastructure at a basic level, Providing IT project support as required by the business Maintain internal user guides, guidance notes and technical documents for New Mobile Refresh projects Apple Mobile, INTUNE Mobile configuration, Refresh and Enrolment(Zscaler , MTD, PingID)

Provide support to users in resolving problems using service desk center tools. Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices. Ensure all actions are professionally and thoroughly documented within the ticketing system. Provide Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support.