Otti Vogt

ING has approx. 38 million customers, 53,000 employees, €16.5bn income. ING's Challenger & Growth business line serves 27m customers in 12+ countries. The C&G COO is member of the divisional executive committee and ING Group Leadership Council, accountable for continuous optimisation of customer operational performance and execution of ING’s “Accelerate Think Forward” digital transformation (ca €1.4bn annual investment), coordinating all local Bank COOs and combined ca €1bn of annual costs and 6500+ staff.

ING is a global financial institution with a strong European base and approx. 34 million retail customers, 53,000 employees, €16.5bn income. Global top 30 and number six eurozone bank by market capitalisation. ING's Global Transformation Office coordinates definition and deployment of ING’s Think Forward strategy, coordinating €1bn+ annual change investment portfolio, directly supporting ING Group COO and ING Management Board.

• Managing Director/Client Partner for strategic BT Top 30 account with full and global multi-million GBP P&L accountability. • Responsibility for customer relationship management at CxO level, business acquisition and development, contract management and operational delivery/service, and leadership of all direct / shared and 3rd party outsourced resources. • Strategic partner for customer's ongoing optimisation and transformation of complex global IT infrastructure and value-add digital IT services

• Key leadership role reporting to President. Accountability for customer service operations for all BTGS's top global customers (supporting c6bn GBP revenues) and 2500-3000 staff across the world. Direct operational budget control 140m+.