Pedro Miguel Moreira

Installation and administration of Outsystems, and Microsoft Dynamics, SCCM, PaperCut, SQL Server (Clustering, backups/restores), CUCM, NetApp, HP iLO, Hyperconvergence (HP Aruba), Cisco USC, IMC, Veeam Backup, OpManager, SCOM, FortiGate, AlienVault USM, GRAYLOG, switching, Meraki, Office 365 and Exchange 2016 (Hybrid), AD, ADFS, Azure, Intune, Sharepoint 2016, Sharepoint Online, VMware and Hyper-V (Clustering, Hypervisor), Citrix, Windows Server 03-19, Linux (RedHat, CentOS), TrendMicro, Microsoft ATA/ATP

- Troubleshooting and resolution of technical issues: software and hardware; - Practice with IMAC, installation and configuration of software; - Setup and following-up of Videoconferences (Webex, Skype for Business, other); - Provide Helpdesk support for end-user; - Administration of domain objects, shares, Active Directory, Exchange and 365 OWA; - Installation and configuration of routers, switches and appropriate patching; - Configuration of Cisco VOIP Telephones and troubleshooting.

- Provide helpdesk support to end-users (software); - Document all issues and generate reports detailing the problems and analysis of proprietary software for individual treatment by other specified teams; - Experience in management of ticketing with analysis, backlog, callbacks and SLA.

- Perform the installation, diagnosis and repair of all computers, hardware and software through diagnostic tools and relevant customer information; - Perform internal computer cleaning (Laptop/Desktop) as well as component replacement; - Programming cash vending machines and customer training; - After Sales Service Management (manage e-mails of customers and suppliers, complaints management, inventory, provisioning warranty items, others).

- Customer Suppot: fixing, selling and advising IT solutions; - Perform the installation, diagnosis and repair of all computers, hardware and software through diagnostic tools and relevant customer information.

- Object-oriented programming; - Electronics and Mechanics; - Analytical Geometry, Linear Algebra and Vector Analysis; - Introduction to programming; - Fundamentals of Computer Architecture; - Mathematical Analysis I.

- Portuguese, English, Mathematics, Physics, Chemistry; - Digital Systems and Computer Architecture, Installation and Maintenance of IT; - Fundamental Electronics, Data Network; - Training in work context (internship).