Phoebe Boutwell

• create and organize all language learning content for various private students or in-company groups • present creative and engaging learning content using: current newspapers, news broadcasts, videos, on-site tours, authentic reports and emails, style and grammar books, vocabulary games • interpret business English correspondences and/or documents for employees • edit and perfect outgoing English publications

• organized reservation management as office assistance • guided adults and youth on educational and interesting nature hikes • created and directed outdoor activities for adults and children • fulfilled guests' requests with alacrity and friendliness

• interpreted information about US government contracts; authored scripts for training purposes • designed and revised education publications about environmental health and safety for agricultural workers • contributed to team goal and feedback sessions via conference call/ telecommuting

• marketed and promoted university through spirited, informative tours of campus • articulated experiences and perspectives at public panels and information sessions • provided honest and appropriate feedback to prospective students and families

• evaluated and recommended improvements to in-company archiving database • wrote improved standard operating procedures for database use, resulting in clearer usability and function • interviewed employees in various departments to collect knowledge transfer material • wrote competency models for future successful completion of tasks

• packaged final documents of wills and trusts created by attorney and clients • organized hundreds of office documents for proper handling or storing • authored explanative advertisement material for law firm to distribute among clients