Portia DeFreest

The Sales Operations Manager’s primary responsibility is to support creating excitement about Fort Robotics products and services and driving revenue. Further, the Sales Operations Manager works with both existing and prospective clients to uncover the appropriate product(s) or services relevant to their needs by asking questions. By providing technical support and customer service the Sales Manager will provide customers with solutions for their challenges.

* Presents a professional, welcoming first contact to all clients, vendors, staff, etc. – by phone, in person, and email. * Responsible for keeping office equipment maintained.* Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, securing food and supplies, copying + faxing * Responsible for incoming and outgoing mail, shipping and receiving

*Consulted with Corporate Partners to ensure new hires have all resources needed for successful completion of duties including but not limited to required equipment, hardware, software, courses, training, access and set up ensuring onboarding and off boarding process is completed successfully as applicable.* Managed Sales Administration to ensure the phone lines and mailboxes are effectively supported.* Was responsible for timely completion of tasks associated with vendor credentialing.

* Place and track customer orders. * Answers inbound customer calls and make outbound follow-up calls as necessary.* Performs account maintenance such as change address, history, and new accounts.