Rolf Gysin
Angestellt, Director of Customer Success, Asperiq AG
Baar, Schweiz
Über mich
Dynamic Business Unit Leader and Member of the Executive Board with over 30 years experience impacting corporate performance, directing and motivating highly effective. Lead top performing teams with high rate of employee and client satisfaction. Strong communicator and company representative, working with employees, customers and partners to build and maintain relationships, overcome cultural differences. Proven track record of aligning delivery organisation and skills with market needs and future trends. Flexible, with proven ability to work under demanding, challenging circumstances. Specialties: Business Unit Leadership • Member of the Executive Board • SCRUM • Coaching agile teams • IT Service Delivery • IT Outsourcing • Product Development • Product Management • P&L • Problem Solving/Corrective Actions • Compliance • IT Support and Maintenance • Negotiations/Contracts • Communications • Team Leadership (e.g. local, hybrid, nearshore).
Werdegang
Berufserfahrung von Rolf Gysin
Bis heute 11 Monate, seit Juni 2023
Director of Customer Success
Asperiq AG
I'm responsible for all technical activities related to planning, deployments, program and project management, vendor management and 24 x 7 customer support. I manage the operations teams globally and own all technical Operations activities. Since there are some synergies I'm leading as well the IT-Dept. of Asperiq. I cooperate closely with partners and vendors to ensure highest quality and competitive pricing throughout the product's-lifetime.
7 Monate, Nov. 2022 - Mai 2023
Head of Customer Success
Asperiq AG
I'm responsible for all technical activities related to planning, deployments, program and project management, vendor management and 24 x 7 customer support. I manage the operations teams globally and own all technical Operations activities. I cooperate closely with partners and vendors to ensure highest quality and competitive pricing throughout the product's-lifetime.
11 Monate, Dez. 2021 - Okt. 2022
Director Product Delivery - Mitglied der Geschäftsleitung
Infoniqa Switzerland Software and Services AG
Responsible to develop, expand and maintain Infoniqa Switzerland Software and Services AG's ERP-Suite products Infoniqa ONE Start, Infoniqa ONE 50 and Infoniqa ONE 200. Close cooperationship with Product Management, Sales Organisation, Infoniqa's Partners and clients to develop products which are supporting clients business processes by providing added business-value and supporting them on the way further into a more digitized world.
1 Jahr und 10 Monate, Feb. 2020 - Nov. 2021
Director Product Delivery - Mitglied der Geschäftsleitung
SageResponsible to develop, expand and maintain Sage Switzerland's ERP-Suite products Sage Start, Sage 50 Extra and Sage 200 Extra. Close cooperationship with Product Management, Sales Organisation, Sage Partners and clients to develop products which are supporting clients business processes by providing added business-value and supporting them on the way further into a more digitized world.
1 Jahr und 10 Monate, Apr. 2018 - Jan. 2020
Director Professional Services - Mitglied der Geschäftsleitung
SageResponsible for profit & loss of the business unit - Leading a team made up of 3 Teamleaders (Application Consulting & Projectmanagers, Technical Consulting and Learning Services). 24 employees overall (incl. Business Operations) - Leadership and development - Build and maintain relationship to Sage Partners - Responsible for customer satisfaction - Expansion of IT services for existing customers - Maintaining the customer relationship - Selling new and innovative IT solutions to new and existing customers
1 Jahr und 2 Monate, März 2017 - Apr. 2018
Head of Large, Medium and Small Accounts
T-Systems Schweiz AG1 Jahr und 4 Monate, Nov. 2015 - Feb. 2017
Head of Service Management Manufacturing & Chemicals
T-Systems Schweiz AG3 Jahre und 5 Monate, Juni 2012 - Okt. 2015
Head of Service Delivery Management Travel & Logistics
T-Systems Schweiz AGVerantwortlich als Delivery Project Executive (DPE) für die Erbringung der IT-Outsourcing-Dienstleistungen an eine Privatbank, Sicherstellen der vertraglich vereinbarten hochqualitativen IT-Services, Erweiterung des bestehenden Outsourcing Vertrages um neue Services, Pflege der Kundenbeziehungen in der Schweiz (Level CIO, COO)
Verantwortlich für die Erbringung von IT-Infrastrukturdienstleistungen an Kunden innerhalb der CEMAAS-Landes-Organisationen (CH, A, RUS, PAK, EGY, HUN, POL, CZR, SLK, SLO, KRO, etc...)
Verantwortlich für die Erbringung von IT-Infrastrukturdienstleistungen rund um AIX, Linux, zOS, i5OS. Aquisition von neuen Aufträgen, Aufbau von neuen und Pflege der bestehenden Kundenbeziehungen.
2 Jahre und 2 Monate, Juli 1998 - Aug. 2000
Manager ITS Product Management (DACH-Länder)
IBM Switzerland LtdVerantwortlich für das Service-Portfolio im Bereich UNIX und iSeries System.
Verantwortlicher Product Manager für IT-Dienstleistungen in den Bereichen HW & SW auf den Plattformen RS/6000, AS/400, AIX, OS/400
Als Techniker verantwortlich für den reibungslosen Betrieb verschiedenster HW- und SW-Plattformen (AS/400, iSeries, RS/6000, pSeries, PC, Wintel, Printing, Tape, DASD)
Sprachen
Deutsch
-
Englisch
Fließend
Französisch
Gut
Italienisch
Gut