Susanna Bedingfield Di Matteo

Basic

Bis 2021, Customer Experience Manager, Mytheresa

Mytheresa, Germany

About me

5+ years of international Luxury and Fashion experience, having trained and qualified in France, Italy, and Germany with French, Italian and German companies (Dior, Gucci, and Mytheresa), advising both national and international c-levels executives. Specialties: Strategy, Marketing, CRM, Events, Sales, After Sales, Project Management, Team Leadership, E-Commerce, Client Services, Retail, Omni-channel Service Design, Client Experience, Client and Business Development.

Skills

Client Development
Business Development
Project Management
Retail
E-Commerce
Luxury
Team Management
Customer Experience Management
Customer service
CRM
Event Management
Communication
Strategy
Marketing
Customer Relationship Management (CRM)
User Experience

Timeline

Professional experience for Susanna Bedingfield Di Matteo

  • Current 10 months, since Sep 2021

    Client Development Manager

    Christian Dior Couture

  • 1 year, Sep 2020 - Aug 2021

    Customer Experience Manager

    Mytheresa

  • 3 years and 4 months, Jun 2017 - Sep 2020

    Omni-channel Clienteling Manager

    Guccio Gucci spa

Languages

  • Italian

    First language

  • English

    Fluent

  • Spanish

    Basic

  • German

    Basic

  • French

    Fluent

Interests

Drama
Luxury goods industry
Automotive Industry
Luxury hotel
Luxury yacht

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