Y. Haluk Bugüner

• Deliver advanced technical support in a contact center setting for iPhone, iPad, Apple Watch and AirPods products, iCloud services and Apple accounts. • Utilize database servers and remote diagnostic tools to identify, analyze, and troubleshoot technical problems and handle escalations. • Collaborate with cross-functional teams to document recurring technical issues.

• Mentored assigned startup clients. • Reviewed business plans and technology roadmaps, offering actionable feedback to increase funding eligibility and alignment with innovation objectives. • Supported TEYDEB in evaluating entrepreneurial projects, contributing to the development of technology-based SMEs with assessed risk and opportunity analysis.

• Oversaw IT infrastructure, managed deployment and maintenance of file, database, and mail servers on Windows and Ubuntu platforms. • Designed and prototyped a customized resource management system using open-source technologies. • Provided end-user support.

• Established and led a consortium for the EU 6th Framework Programme project IMS-PDP, collaborating with 14 international academic and industry partners. • Coordinated the incorporation of advanced knowledge management methodologies into product design processes.

• Directed a team for the design and implementation of budgeting, activity log, and accounting metadata management modules as part of a program to migrate banking applications to Foundation platform. • Drove group certification for ISO 9000:2000. • Initiated and oversaw software process improvement using CMMI and ISO 15504 SPICE frameworks, partnering with international consultants from Tata Consultancy Services.

• Managed the European NATO Intelligent Framework for Military Pattern Recognition project, and led the expert system development team. • Presented research findings at international conferences.

Supported undergraduate courses in electrical engineering, facilitating quiz sessions

Contributed to the NIH-funded PRISM project, developing artificial intelligence algorithms for radiation treatment planning in a small interdisciplinary research team.

• Administered Adabas non-relational database systems and played a key role in planning migration to Oracle 6.0 RDBMS for MVS mainframes. • Founded and led a Technology Research team, developing decision support systems to streamline loan assessment processes. • Authored and presented technical papers at national and international conferences, proactively contributing to the bank's technological visibility and thought leadership.

• Executed mathematical modeling and simulation of moving target indicator radar systems for military applications using nAG libraries on DEC VAX/VMS platforms. • Published technical reports detailing advanced simulation of longitudinal aircraft motions.

Department of Electrical Engineering