Yurani Heuberger-Certuche

• Develop and maintain business relationship with freight and logistics companies operating on various trade lanes. • Work with ocean and air freight companies obtaining quotes and negotiating rates . Coordinate with vendor shipping activities. Coordinate and communicate with external parties to ensure acquisition and delivery of shipments. • Coordinate the logistics of RMAs (Return Material Authorization) Track and monitor the credits and debits for RMAs.

Manage and control of exports going to Panama, Colombia and Venezuela. Establish relationships with freight forwarders t • Manage of “Duty Draw Back” process. • Develop new warehouse processes to increase efficiency and maintain order. • Manage of Quality Control Area analyzing the necessity of temporal employees for each project. Supervising 19 employees. • Negotiate with new Suppliers for all warehouse requirements.

• Responsible for coordinating the daily activities of 16 technicians. • Manage and monitoring indicators such as technician productivity, effectiveness, customer satisfaction. • Attend internal and external customers. Management of complaints from end-users. Investigate and resolve customer’s complaints and inquires ensuring highest level of satisfaction. • Manage of the process related with the products change for warranty. Verify that changes are made following the rules of consumer protection.

• Supervise and control of the warehouse activities. • Manage and Monitor logistics indicators. Prepare the weekly presentation to the team in order to take action to improve the efficiency of the different processes. Perform analysis of the logistics operation. • Responsible for inventory control. • Schedule shipments and coordinate the transport . • Generate invoice, labels, tracking data, and other documents that supports the shipments. Generate credit memos of all returns made for customers.

• Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. • Answer, screen and forward incoming phone calls. Receive, sort and distribute daily mail. • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing • Ensure reception area is organized and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)