Charles de Lattre

• Analysis of issues found by customers and in-house field test engineers on Access part. • Analysis of vendors parameters (Nokia, Ericsson, ALU, Huawei) for issue resolution • Analysis of root cause issues on layer 1, 2 and 3 • On-site customer support, workshop to speed up issue resolution • driving error resolution with development team • GSM, UMTS, HSxPA(+) technologies • Tools: lauterbach, trace 32, debugmux, Fido, Airmonitor

* build up a team of engineers to support the launch of Sony Ericsson product in Vietnam * Management of the team, set up the planning and task repartition * technical knowledge transmission to the team via courses and workshops * Verification, IOT/field test against NW operators before launch of the product on the market * troubleshooting of issues on 2G network and discussion with development team for issue resolution * log analysis on layer 3 to help out the development team

• Platform IOT testing in GSM and UMTS, against Siemens, Nokia, Alcatel, Nortel networks, Ericsson vendors. • Test and validation of GSM, UMTS and HSDPA mobiles in static and dynamic. Application and Radio parts: SMS, MMS, WAP, supplementary services, CS call, PS • handling of traces tools, flash procedure of handsets, log analysis on Layer 3 (GSM, UMTS), AT commands, • Debugging and log analysis (RRC, RR, CC, MM,... protocols) • reporting weekly testing activities to management