Christian Chapalain

• Designing and implementing XenApp and XenDesktop solutions for new customers moving onto the Swisscom IT Solution • Maintaining and engineering Citrix XenApp Farms of various customers • Maintaining and engineering the Swisscom internal Citrix XenApp Farm • Third level support in Incident Management • Employed as an independent Contractor

• Maintaining and responsible for the virtualized environment (VMware and Citrix) • Maintaining and responsible for Active Directory and Group Policies • Maintaining and responsible for various Windows Application Servers • Performing a firmwide Office 2010 Upgrade • Implementing a new SAN Solution • Integrating Microsoft Lync 2010 • Automating and improving IT related processes

• Project-Lead, designing and implementing a virtualized Citrix Infrastructure as a Firm-wide Desktop Replacement Solution for 450 users • Project-Lead, designing and implementing a new Remote Access Solution • Project-Lead, designing and implementing a new Disaster Recovery Solution • Integrating a new Document Management Solution • Defining Project- and Budget-Plan for each Project • Employed as an independent contractor

• Designing and implementing a new Desktop Replacement Solution as a LEO Pharma group wide solution for 700 users across 5 countries based on Citrix XenApp 5.0 and Windows 2008 using a Wyse Thin Client Solution • Implementing Citrix Edgesight for monitoring the Citrix Farms • Responsible for 90 Citrix XenApp Servers worldwide • Responsible for 60 Windows Servers based in the Dublin site • Responsible for Network operation in the Dublin site • Responsible for Server Backup in the Dublin site

• Customer orientated Support for Citrix Partners and End customers all over the world by phone, email and remote sessions • Focused on Metaframe XP, Presentation Server 3.0, 4.0 and 4.5, Password Manager, Edgesight, License Server, ICA client and Web Interface • Onsite Support at TRM customer sites

• Maintaining and administrating a worldwide Citrix MetaFrame XP farm • Integrating new applications onto Citrix servers • Involved in a migration project from MetaFrame XP to Presentation Server 4.0 • Emergency call-out service (24x7) and second-level support • Maintaining and administrating a worldwide Windows Active Directory • Maintaining, administrating and establishing a wide range of Windows servers