Cécile Mallet

Responsible for the sales and development sectors’- Export France, Luxembourg, Belgium •Research of new retailers (Prospects: 150 ; New clients: 78) •Study for the development of new commercial strategies •Sales and customer assistance (Revenue → Belgium: +217;21%; France: +11%; Luxembourg: +6%) •Creation of surveys (qualitative and quantitative study) to know the customers' satisfaction (500) •French translations for media supports •Replacement for the English markets

Development of news sales offers (Revenue +2%) Study for the creation of a new service (economat) Budget's preparation Market research Market analysis: Proposals for the company to be more competitive Creation of surveys (qualitative and quantitative study) to know the customer's satisfaction (400)

•Customer assistance •Sales •Market research - Market analysis •Prospection (survey, phone...): +10 news clients

• Customer Assistance • Insurance coverage presentation to customers • Insurances quotes and contracts creation (using “net agent” software) • Boat insurance market analysis: proposals for the company to be more competitive • Customer recovery (526 telephone reminder in two months) • Appointments management using “mercurial” software • Line manager replacement for 2 weeks: responsible for his sales sector (15 insurance quotes, 5 contracts)

Sales person for 2 weeks around Christmas Advised customers. Sold 10 company loyalty cards Made an inventory of the “babies” product range

Marketing, Ecomics sciences, communication,

Strategic Marketing

Economics and Social sciences