Helene Doreau

Leneo Sarl is a contractor providing External Resource / Outsourcing to companies needing assistance on short or long term missions: INSIDE/OUTSIDE SALES REP **** CUSTOMER SERVICE **** SALES ADMINISTRATION **** SALES ASSISTANCE **** MARKETING ASSISTANCE **** In France and European Territories.

Insides Sales Representative for France, Spain, Portugal, French Switzerland, Belgium and Luxemburg: -Maintenance Contracts, Version Upgrades and Education Sales - Direct and Indirect. -Build strong customer relationship -Working along with Toronto on an Automated Renewal Campaign for the European market. -Part of the European pilot team for implementing our new CRM program -Represented the EMEA territory in the Core Values task force in Toronto -Implemented e-mailing campaigns

Managing Customer Order Administration (licenses) along with the Canadian Headquarter: from order registration to invoicing Managing Maintenance contract renewals: negotiate, process maintenance orders received and invoice Controlling Updated software delivery Participating in French Exhibitions (Micad, Imagina, Satis) Customer Data Base update and clean up in Toronto for one week, after Alias and Wavefront merged

Customers Order Administration in relation with our Account team and our headquarter in Santa Barbara Encryption management Follow-up on Payment by Letter of Credit (Korea) Follow-up on Software Tiers partner fee Involvement in new process for customer data base after the merge Wavefront/Thomson Digital Image

Sales support for resellers and customers, in relation with the Account Managers Customer relationship. Managing Software shipments worldwide to customers and resellers Participating in organizing Exhibitions and Road shows