Ilka Mattern

Manager Performance Steering Center

(The company name is only visible to registered members)

81677 München
Germany

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Personal information

Wants

Projektmanagement, Callcenter, neue Herausforderung, Kundenkontaktmanagement, Austausch zu Assistance-Themen
Haves

Projektmanagement
Interests

Theater, Film, Reisen, Literatur
Groups

Professional experience (14 years, 1 month)

Dec 2011 - present
(6 months)

Manager Performance Steering Center

(The company name is only visible to registered members)

Industry: Insurance
Jan 2010 - Dec 2011
(2 years)

Head of Operations Roadside Assistance: Automotive Industry

AGA Service Deutschland GmbH, http://www.mondial.de

Industry: Insurance
Sep 2007 - Dec 2009
(2 years, 4 months)

Project Manager

D+S europe AG, http://www.dseurope.ag

Industry: Consumer Services
Sep 2004 - Aug 2007
(3 years)

Team Manager

CCA24 (von D+S europe übernommen)

Industry: Consumer Services
Sep 2003 - Aug 2004
(1 year)

Teamleiter

SNT AG

Industry: Consumer Services
Oct 1997 - Jan 2003
(5 years, 4 months)

Diverse

HVB Direkt GmbH

Industry: Consumer Services

Employment status

Executive

Educational background

Oct 1997 - Jan 2003

Julius-Maximilians-Universität Würzburg
Germanistik, Geschichte

Languages

German, English (Good knowledge)