Dr. John Bryan

Dr. John Bryan

BA (Chemistry), MBA, DBA

President

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  • 92122 San Diego
  • United States

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Personal information

Professional experience

  • Employment status
    Entrepreneur

Educational background

  • Languages
    English, Spanish

About me

JOHN R. BRYAN, CMC, DBA
Business Process and Change Management Consultant

Mr. Bryan is a Senior Consultant with over twenty-five years of broad-based experience in business consulting to a broad range of clients. His extensive experience includes multi-project management and management of projects at multiple simultaneous locations; performance assessments for several large healthcare organizations, government agencies, insurance and financial institutions, and manufacturing, telecommunications, and service organizations; management training development and delivery, and account development for three international consulting firms. As a Senior Business Consultant, John has worked on numerous projects providing Business Process Engineering, Lean Manufacturing, Pull Scheduling, SWOT analyses, current state analyses, gap analysis, future state design, quality improvement implementations, IT software selection, IT design and system implementations, etc. Aside from performance improvement, John also has significant experience in assisting startups with business and strategic planning, financial forecasts, and capital investment.

PROFESSIONAL EXPERIENCE

eProcesses Consulting, La Jolla, CA. President
Provided project management and subject matter consulting expertise on a variety of projects in the United States, Mexico, South America, East and West Africa (sub-Saharan), and South Korea.
Completed performance and business feasibility assessments for established companies and startups.
Currently focused on integration and implementation of web-based balanced scorecard systems, including needs analysis and documentation founded on documentation of processes and behaviors.
Served selected startup clients in the role of business incubator and angel investor.

LogixNow, Carlsbad, CA. Startup Project. Project Manager
Managed startup operations and served as Interim Chief Operating Officer and Chief Financial Officer of developer and marketer of sports nutrition product in the United States and South Korea; developed business plan and Private Placement Memorandum raising over $2 million in initial capitalization.

Baja Wireless, Ensenada, BC. Startup Project. Project Manager
Managed startup operations and served as Interim Chief Operating Officer and Chief Financial Officer of first operational wireless internet service provider (ISP) in Mexico using 802.16 technology; developed business plan and Private Placement Memorandum raising over $1 million in initial capitalization.

Sunjin IT, Seoul, Korea. Startup Project. Project Manager
Managed startup operations and served as Interim Chief Operating Officer and Chief Financial Officer of developer, distributor, and manufacturer of hardware-based, Bluetooth-based, voice-over-internet (VoIP); developed business plan and Private Placement Memorandum targeting over $3 million in initial capitalization

ClubDeaf.com and VideoSociety.com, La Jolla, CA. Startup Project. Project Manager
Managed startup operations and served as Interim Chief Operating Officer and Chief Financial Officer of provider of internet-based video-chat and video-conferencing services targeting the deaf and dating communities; developed business plan and Private Placement Memorandum raising over $750,000 million in initial capitalization.

Goodyear Tire and Rubber Company, Lawton, OK. Lean Manufacturing and Pull Scheduling, Project Manager
Managed productivity and performance improvement project at Goodyear's largest North American passenger tire manufacturing facility. Project focused on rework reduction and process stability improvement with concurrent design of a pull scheduling system for all in-plant production departments.

Paramon Technologies, Huntington Beach, CA. Startup Project. Project Manager
Managed startup operations of provider of cross-lingual and multi-lingual web-based communications and content management application; and developed business plan.

BNSF (Burlington Northern Santa Fe) Railroad, Fort Worth, TX. Project Director
Managed productivity and performance improvement project for BNSF's Field Transportation group but subsequently included Crew Management and the Network Operations Center including over 44,000 people, operating 5,000 locomotives and 90,000 freight cars over 34,000 route miles. The network serves 28 states and 2 Canadian provinces on a 24 hour, 7 day a week basis - resulted in improved productivity valued at in excess of $50 million annually as measured by BNSF's Chief Financial Officer.

MCI, Atlanta, GA. Project Manager
Managed project to improve field sales performance across 54 locations within the United States involving 2,000 sales people and support staff focusing on expanding sales coming from new customers by 20% and streamlining operations and costs. Initial appointments with prospective new accounts increased 36% during the pilot; total sales meetings held increased 45% during the pilot; proposals presented to new clients increased 30+%; annualized improvements for the pilot alone were $2.1 million in labor productivity gains; activity gains averaged 45%; nationwide, productivity gains were 45% resulting in sales increases of 32% per sales representative. These increases were valued at $1,500,000 in added sales per month.
Managed project to pilot and implement Siebel Sales Force Automation application across sales force of over 2,000 sales people in 54 locations nationwide.

Pitney Bowes, Stamford, CT. Project Manager
Developed sales force automation application for international manufacturer and distributor of postage equipment - four-location pilot resulted in improved productivity of over 40%.

Marriott Corporation, Washington, DC. Project Manager
Managed productivity and performance improvement project for Marriott's Worldwide Reservations Operations including involved the organization's four major units employing 1600 associates, handling 25 million calls annually - on a 24 hour, 7 day a week basis to significantly improve sales effectiveness as measured by the conversion of inbound calls into room reservations, reduce performance variability among associates, thereby increasing productivity, and to redesign key support processes for resource planning and associate productivity measurement. Our challenge was to transform the culture of the organization from compliance and order taking, to one of revenue generation - resulted in increase of front line "managing" capacity by 45% through job redesign; resource planning variability reduced 20%; unit cost reductions resulting from associate productivity improvements valued at $1.2 million annually; improvements in call conversion performance worth $1.6 million in cost per reservation savings and $16 million in incremental annual revenue; and a return on the project investment of 300%, which exceeded targets by 70%.

County of Maricopa, Phoenix, AZ. Performance Improvement Project. Project Manager
Managed productivity and performance improvement project for the county's Department of Health Services including Accounts Payable, Data Processing, Claims Processing, Income Recovery, Long-Term Care, and Utilization Review functions of the Department - resulted in $1.5 million cost savings to county.
Managed productivity and performance improvement project for the county's Department of Correctional Health Services of the Justice and Law Enforcement Agency including medical, dental, pharmacy and psychiatric services provided within five outpatient medical clinics serving the adult population, two outpatient medical clinics serving the juvenile population, a twenty-three bed infirmary for intermediate care, two sixty-bed inpatient psychiatric units, and an intake area to assess arrestees' medical condition before they are accepted into the jail system - resulted in $735,000 cost savings to county.
Managed productivity and performance improvement project for the county's Department of Environmental Services including the Divisions of Environmental Health, Air Pollution Control, and Water and Waste Management - resulted in $1.2 million cost savings to county.
Managed productivity and performance improvement project for the county's Office of the Public Defender - resulted in $300,000 cost savings to county.
Managed productivity and performance improvement project for the county's Office of the Medical Examiner.
Each project involved management training, design and implementation of a performance management system, business process documentation and redesign, and development and training of the county's Organizational Development staff.

California State Compensation Insurance Fund. Project Manager and Lead Business Process Consultant
Managed productivity and performance improvement project for the State Fund's Office Clerical Operations including all clerical personnel in the State Fund's twenty-one District Offices and Legal Offices and two State Agency Claims Offices - resulted in $2 million cost savings to the State Fund.
Managed productivity and performance improvement assessment project for the State Fund in which all processes and activities associated with the processing of the Fund's receipts and disbursements were documented and improvement opportunities identified and prioritized - resulted in a comprehensive flow chart of cash flow activities; identify and documentation of all related activities, including time requirements and annual frequency; evaluation of all pending improvement efforts, and identification of new performance improvement initiatives valued at $4.7 million cost savings to the State Fund.
Managed performance improvement project for the State Fund's Office Legal Operations including all legal personnel in the State Fund's twenty-one District Offices and Legal Offices and two State Agency Claims Offices with the specific objective of determining the "best way" for claims information necessary for legal defense of policyholders to be communicated between claims and legal, including whether files should be created.
Managed project for the State Fund's Office Fiscal and Banking Services Operations to improve productivity and fiscal integrity for the Department resulting in the development of the process flow chart(s) and the desk level procedures. Automation and streamlining efforts were directed at minimizing redundant data entry, eliminating keying errors, automating report creation, and enabling reconciliation of banking documents with general ledger documents - resulted in $2 million cost savings to the State Fund, primarily through identification of checks that should have been cancelled, but hadn't been.

The Clorox Company, Oakland, CA. Performance Improvement Project. Project Manager
Managed productivity and performance improvement assessment for the Clorox's Household Products Division to provide an overview and prioritization of current work simplification and cost reduction opportunities within the General Office functions - resulted in $18.1 million in potential cost savings to Clorox, $3.9 million recurring.

ROLM - A Siemens Company, Santa Clara, CA. Project Manager
Managed performance improvement project for ROLM's Field Office Operations including four pilot offices across the United States focusing on telephone installation activities and making recommendations for improving the installation process - resulted in over $1 million in process improvement opportunities identified.
Project involved business process documentation and redesign, and development and training of the field Office Management.

Threads USA, Charlotte, NC. Project Manager
Managed a project to analyze the quality system and cultural needs of a textile plant, one of the largest textile manufacturing organizations in the United States and one of the four largest thread manufacturing facilities in the United States - resulted in over $5 million in annualized cost savings to client.

Arcata Graphics/Baird-Ward, Nashville, TN, Project Director
Managed a project to design and implement a closed-loop management information system for a national web printing facility, one of the five largest web printing firms in the United States - resulted in over $2 million in annualized cost saving to client.

RJR Nabisco, Winston-Salem, NC. Project Manager
Managed a productivity and performance improvement project focusing on resource optimization and implementation of management systems for RJR's two million square foot Tobaccoville processing plant.
Within the scope of the project were the following major objectives:
To develop and install the methods, procedures, and managing techniques necessary for achieving high efficiency, quality, and output from this "state-of-the-art" facility; and
To refine the traditional organizational duties and responsibilities as well as the staffing levels of all plant personnel in order to improve utilization and productivity of these resources
Implemented process, staffing, and management changes resulting in a 30% reduction in manufacturing costs valued at in excess of $300 million annually.

Carolina Eastman, Columbia, SC. Business Process Consultant
Conducted performance improvement project for improving the productivity and profitability of Eastman's large polyester processing plant including Extrusion, Processing, and Support Services (maintenance, waste recovery, and quality control) - resulted in over $3.5 million in cost savings and over $30 million annualized in increased revenue through the plant.
Project involved business process documentation and redesign, and development and training of plant management.
Developed work flow diagrams for their core processes.


EMPLOYMENT HISTORY

eProcesses Consulting, Inc., La Jolla, CA. President (January 1999-present)
The Brooks Group, Senior Project Manager and Account Director, West Palm Beach, FL (March 1995-December 1998)
Western Productivity Group, Chief Project Manager and Director of Operations, Palo Alto, CA. (January 1989- April 1993)
Brooks International, Montvale, NJ. Project Manager (January 1985- November 1988)

COMPUTER EFFICIENCIES

MS Project, MS Office, Quick Books Pro, Quicken, Siebel, Saleforce.com, others.

EDUCATIONAL BACKGROUND

Masters of Business Administration (Concentration in Operations and Marketing), Rutgers University, Newark, NJ - Beta Gamma Sigma
BA Chemistry, University of California, San Diego, CA - emphasis in biochemistry with minors in sociology and psychology.

BOARD SERVICE

Alliance for African Assistance: 2003-present; Chair, 2004-present
The Knox Fellowship: Board of Directors, 2001-2004; National Advisory Board, 2005-present
Presbyterian Camp and Conference Centers Inc., Board of Trustees, 2004-present
The Presbyterian Forum, 1997-present; Vice-Moderator 2004
Presbyterians for Renewal, 1998-2003; Treasurer 2001-2003

AFFILIATIONS

Institute of Management Consultants, Certified Management Consultant (CMC)
Institute of Industrial Engineers
Human Capital Institute
 

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