Joseph Prawdzik

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Joseph Prawdzik

Senior Consultant

(The company name is only visible to registered members)

  • 85018 Phoenix
  • United States

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Personal information

Professional experience

  • to present

    (Only visible to registered members)

Educational background

  • Apr 2000 - Dec 2002
    University of Phoenix

    Business, MBA

  • Languages
    English

About me

EXPERIENCE:

Crisis Intervention Training Consultants LLC
Senior Consultant
Crisis Intervention Programs
Primary Responsibilities:
• Consult with Law Enforcement on how to communicate with the mentally ill
• Consult with Law Enforcement on CIT start up programs
• Design and implement crisis management programs
• Interface with Law Enforcement administrators and front line officers
• Provide training on the various crisis programs
• Subject matter expert on Mental Illness - Police Officers Standards & Training Board (Arizona)
• Instructor Police Officers Standards & Training Board
• Consultant on New Mexico State wide Academy Curriculum Board
• Business Consultant on Workplace Violence


ValueOptions
Training and Education Director
Crisis Intervention Training\Police Liaison
Primary Responsibilities:
• Work as part of an interdisciplinary team that re-designed the Crisis Intervention Team Training (CIT) program to fit Maricopa County services
• Present at national forums on the topic of CIT
• National CIT Instructor for Law Enforcement
• National CIT Instructor for Clinical Staff
• National Consultant for CIT Based Programs
• Appear in news venues (print & media) and Public Service Announcements
• Company Spokes Person at trade shows
• Mediate resolutions of service issues between Police Departments and the Direct Service Clinics, UPC, Crisis Mobile Teams and Assertive Community Treatment (ACT) Teams
• Trainer and consultant for the ACT Teams
Awards and Achievements:
• Merit Award- Phoenix Police\Value Options
• Letter of Appreciation- Phoenix Police, Chief Harris
• Letter of Merit- Value Options
• Training of over 900 first responders in CIT program
• Expanding the CIT program nationwide to include Homeland Security (Transit Authority), Nurses and Probation and Parole Officers










Site Manager
Primary Responsibilities:
• Responsible for overall business operations of a Specialty Mental Health Out Patient Clinic serving 982 consumers
• Provided day-to-day management of clinical and operational staff consisting of 85 Case Managers, Nurses, Physicians, and administrative professionals
• Recruited, provided leadership and new-employee orientation training
• Ensured compliance with all County, State and Federal licensure regulations
• Developed, implemented, and monitored an internal communications plan
• Tracked target groups
• Responsible for operational budget of 6.9 Million dollars
Awards and Achievements:
• Customer Service Award – Value Options
• 100% Individual Service Plan (ISP) completion
• Managed First ACT team in Arizona
• Created & maintained an integrated internal 'Library' of Direct Services department policies.
• Managed operations while maintaining at or below budget, one of two out of eighteen clinics


Ottawa University
Adjunct Faculty
Primary Responsibilities:
• Work with an Interdisciplinary team of instructors providing world class education
• Provide instruction to undergraduate adult learners in the field of liberal arts education
• Provide instruction to graduate adult learners in the field of liberal arts education
TAC Worldwide Companies
Site Project Manager
Primary Responsibilities:
• Assessed problem areas within the collection, data entry and outbound customer service groups at Ford Motor Credit
• Recruited and provided orientation training and leadership
• Established goal-setting, wrote performance evaluation manuals
• Conducted employee action planning, resource allocation and general human resource issues.
• Established managed and provided reporting for an operational budged of 1.9 million dollars
Awards and Achievements:
• Designed new data entry protocols that increased claims by 200% within 60 days of implementation
• Increased total revenue by 300% over previous fiscal year
• Reduced attrition to 5%










PCS Health Systems
Client Specialist (August 1999 - September 2000)
Primary Responsibilities:
• Worked in a collaborative team environment within a call center environment
• Assisted internal and external clients with operational needs concerning their various prescription claims
• Helped clients with problem resolution
• Prepared reports
• Negotiated new business
• Extensive customer relations.

Supervisor - Ask-A-Pharmacist
Primary Responsibilities:
• Recruited and developed 45 employees
• Staff management and leadership
• Allocation of team resources
• Staff training and orientation
Awards and Achievements:
• Developed the 'Star' program which recognized outstanding employee customer service to our internal and external customers
• Headed a special project that recruited 350 call center employees within three months
• Assisted with the development and implementation of a service level agreement with the Call Center and Client Services
• Outstanding Supervisor Award- PCS Health Systems


Comcare
Team Leader
Primary Responsibilities:
• Responsible for effective clinical operations of a case management team, serving 350 seriously mentally ill adults
• Staff management and leadership
• Allocated team resources
• Staff training and orientation
Awards and Achievements:
• Supervised first all peer case management team in Arizona
• 100 percent individual service plan completion

Phoenix Police Department

• Responsible for patrol of an assigned area

EDUCATION:
• University of Phoenix
Master of Business Administration

• Arizona State University
Bachelor of Science



CERTIFICATIONS:
• Subject Matter Expert Board Member
Arizona Police Officer Standards\Training (POST)
• Nationally Certified Hostage Negotiator
International Association of Hostage Negotiations
• POST Certified Instructor
Arizona Police Officer Standards\Training (POST)
• CPR Certified Instructor
Heart Central
• Mediation Certificate
University of Phoenix




Excellent personal and professional references available upon request
 
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