Laurence Legrand

• Follow up front sales proposals and negotiations with the customers • Advise Sales Managers on Production and stock availability • Follow up with payment and cash collection on a monthly bases • Communication directly with customers on issues relating to their orders and shipments. • Coordination of documents such as Letters of Credit, Proforma invoices, plus Bill of Lading, shipped product information data etc.

As a Sales Specialist in charge of building and managing a pipeline of opportunities, committing to and delivering results against a monthly forecast and target as well as actively promoting cross brand selling in the assigned opportunities. Responsible for driving revenue through upgrade and new license opportunities within France.

As a Customer & Business Partners Satisfaction Operations manager’s assistant in charge of driving the process of satisfaction inquiries, analysing results and identifying the causes of the problems raised, reporting on customers complaints, following up action plans related to customers complaints, creating monthly score cards and pursuing surveys to assess customer’s satisfaction.

As a marketing operational trainee in charge of consolidating/synchronizing all IBM marketing events for IBM internal and external communication purposes, coordinating all operations related to customer loyalty, promotional campaigns, advertising and sponsorship, reporting on marketing campaigns results (including telemarketing campaigns), creating IBM internal Newsletters intended for IBM Sales forces (all brands), and more.

Specialty: training on EIPR (Environment, Clean Industries and Recycling) Project: Transportations of Chemicals

Thesis on Sustainable Development

High degree in Literature