Marcel Biesmans
Resultant
Insourcing digitaler Agenten zur Effizienz- und Qualitätssteigerung(The company name is only visible to registered members)
- 3994 DG Houten
- Netherlands
Personal information
- Wants
- Interesting Contacts, Business Partners, Resellers, Business Leads, Early Adopters, Paradigm Breakers, Operational Directors, Directors Customer Service, Directors Backoffice, Decision Makers in Telecommuncations, Energy, Media, Banking, Insurance, and other service providing sectors, that are looking for ways to quickly reduce costs and improve overall customer satisfaction without upfront investments.
- Haves
- Operational Excellence, Business Process Outsourcing, Virtual Employees, Digital Temps, Software using Software, Automated Case Handling, Rapid Deployment, Quality Improvements, Error Prevention, Data Cleaning, Data Migration, Replacing Manual Workarounds, Backlog Prevention, Return Traffic Avoidance, Increased Customer Satisfaction, Paradigm Breaking Business Proposition, No cure no pay, Cost Savings (>40%), Transaction Based Billing, 23+ years experience, Global Telecommunications Services, Consulting, Global Network, Sales Management, Strategic Account Management, Multilingual, Dutch, English, German, French, Spanish, Italian (basic knowledge), Energetic, Structured, Pragmatic, Result Oriented.
- Interests
- Hockey, Golf, Tennis, travelling, writing poems
- Organizations
- LinkedIn.com, Hockey Community
Professional experience (23 years, 7 months)
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Feb 2009
- present
(3 years, 1 month)
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Insourcing digitaler Agenten zur Effizienz- und Qualitätssteigerung
(The company name is only visible to registered members)
Industry: Consumer Services, Digitale Agenten/Virtuelle Mitarbeiter, Business Process Insourcing, Optimierung manueller Verwaltungsaufgaben
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Feb 2009
- present
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Jun 2000
- Jan 2009
(8 years, 8 months)
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Industry: Telecommunication, Telecommunication
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Jun 2000
- Jan 2009
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Feb 1999
- May 2000
(1 year, 4 months)
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Cambridge Technology Partners, http://www.ctp.com
Industry: Consulting
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Feb 1999
- May 2000
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Jun 1995
- Jan 1999
(3 years, 8 months)
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France Telecom / Global One, http://www.globalone.com
Industry: Telecommunication
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Jun 1995
- Jan 1999
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Aug 1988
- May 1995
(6 years, 10 months)
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Alcatel SEL, http://www.alcatel.de
Industry: Telecommunication
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Aug 1988
- May 1995
- Employment status
- Entrepreneur
Educational background
- Sep 1984 - Jun 1988
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HTS Amsterdam
Electronics, Bachelor
- Languages
- German, English, Spanish, French, Dutch
About me
Innerhalb kurzer Zeit werden die folgenden Resultate bewirkt:
1. Verbesserung der ‘customer experience’
2. erhebliche Kostensenkungen (mindestens 40%)
3. der Umsatz wächst
4. viel zuverlässigere Kundendaten
Wichtigste Kennzeichen:
- Realisierungszeit beträgt im Durchschnitt nur 4-6 Wochen pro Prozess
- Kostenloser Realisierung, also kein Investitionsaufwand benötigt
- braucht ein standard Desktop, inklusive Netzwerkanschlüsse und Kompetenzen
- existierende Prozesse und Systeme werden nicht verändert
- arbeitet schnell, fehlerfrei und 24/7
- nur erfolgreiche Transaktionen werden berechnet; Volumenabsprachen auch möglich
Bluepond hat sich bereits in den folgenden Marktsegmenten bewiesen: Telekommunikation, Energieversorgung, Finanzwirtschaft (Banken/Versicherungsunternehmen), Kabelbetreiber und im Verlagswesen.
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Contacts
Matthias Fertig, Dr. Stephan Kummer, Klaus-Peter Liegert, Bernd Buechner(More contacts may only be viewed by registered member)