Peter Grätz

ITIL Service Manager

ITIL Servicemanager, Senior Projektmanager (Prince2)

(The company name is only visible to registered members)

46446 Emmerich
Germany

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Personal information

Wants

Interim Management oder Projektmanagement mit Fokus auf: ITSM, Service/Support, ITIL, BPO, SLA, OLA, KPI, Service als Produkt, Solution Design, Contract Design, Outsourcing, Offshoring, Supplier Management, Service Process simulation & improvement
Haves

+10 Jahre Erfahrung in Outsourcing/Offshoring, Contracts Design (Supplier-, Partner-, Holding-, Joint-Venture- Verträge, Supplier-, Partner- Management, Procurement ITIL Service Management (ITSM), Service-Level-Management (SLA's und OLA's), Projektmanagement nach Prince2, MMOS, PMI, Methodenkompetenz : BMP, ITIL, DMAIC, KAIZEN, ARENA, Englisch verhandlungssicher und Vertragssprache, Service Product Design incl. Launch-Management, Consulting Services.
Interests

MMORG: derzeit RoM, Schach, Pfeife rauchen, Bonsai, Grillen, mechanische Armbanduhren, Whiskey (nur) sammeln
Organizations

AFSMI German Chapter, StrategieForum e.V., ITSFM Deutschland e.V., ehm. Board-Member TSANet, ehm. VP CRM Institiut e.V
Groups

Professional experience

Dec 1998 - present
(13 years, 3 months)

ITIL Servicemanager, Senior Projektmanager (Prince2)

(The company name is only visible to registered members)

Industry: Consumer Services, IT-Service & Support, Projekt- und ITSM Consulting, Unternehmensberatung, EDV, Computer, Software, Hardware, Kundendienst
Jul 2008 - present
(3 years, 8 months)

Senior Project Manager & Project Coach

AXA Techchnology Services, Germany, http://www.axa-tech.com

Industry: Insurance
Feb 2008 - present
(4 years, 1 month)

Senior Projekt Manager & Gründungsmitglied

Senior Expert Net, http://www.senior-expert.net

Industry: Consulting
Jan 2007 - Jun 2008
(1 year, 6 months)

Senior Projektmanager

System One d.o.o, http://www.s1see.com

Industry: Consumer Services
Mar 2003 - Dec 2006
(3 years, 10 months)

Strat. Service Alliances Manager

Fujitsu Siemens Computrers, http://www.fujitsu-siemens.com

Industry: Computer Hardware
Mar 2001 - Mar 2003
(2 years, 1 month)

Manager Enterprise Services

Fujitsu Siemens Computers, http://http:/www.fujitsu-siemens.com

Industry: Computer Hardware
Feb 1999 - Oct 1999
(9 months)

Interim 'Managed Services' Direktor

Compunet AG

Industry: Computer Software
Jan 1998 - Nov 1998
(11 months)

Interim Service & Support Direktor

Comet AG (Q4 IBS)

Industry: Computer Software
1996 - 1998

Director Global Support

Baan / NL, http://www.baan.nl

Industry: Computer Software
1990 - 1996

Service Operations Manager

Sun Microsystems GmbH, http://www.sun-microsystems.com

Industry: Computer Hardware
1981 - 1985

Manager Central Services

Compaq Computers, http://www.compaq.com

Industry: Computer Hardware
1977 - 1981

Supervisor System Test

Kontron Electronic GmbH, http://www.kontron.de

Industry: Computer Hardware

Employment status

Freelancer

Educational background

2007 - 2007

NCC
IT Service Management, ITIL Service Manager
1981 - 1986

Technikum Würzburg
Fachrichtung EDV, staatl. gepr. Techniker

EDV

Languages

German (First language), English (Fluent)