Philip Williams

Philip is a creative business leader with a passion for getting the best out of the people he works with. He builds successful teams, businesses and projects, through the creation and development of strong, long-lasting trusted relationships up to blue-chip Board level with both customers and vendors. He has an innate ability to relate to people at every level within an organisation.

Philip has led multi-disciplined teams and has a strong record in operations, sales and the development of long-term profitable relationships with his customers (including virtually every major card issuer and retail bank in the UK) This comes from his ability to understand the needs of his customers and to solve their issues.

Philip's work as a mentor and coach for Chief Executives has given him an inquisitive approach to solving problems and issues – he will ask the right questions and drill down into the issue to draw out solutions from within the people he works with.

A clear and logical problem solver, Philip has a straight and down to earth communication style and thrives on challenges and complex situations that need to be understood and overcome through innovation and creativity. He is equally able to deliver simple relocation solutions or complex, multi-national transformation programmes, through the creation of actionable plans and the development of broad consensus.

His success in getting the best out of the people he works with by challenging, mentoring and nurturing them delivered national award winning customer service that put First Direct into 2nd place.

Key Skills
Business development
Account Management
Strategic development

Unsolicited testimonials:
“Phil's quiet professionalism is a standard that we should all aim for.”
“…he listened to the issue, directed discussion and took on board the views of those around him, before posing the killer question”
“He asks good challenging questions and has a clear focus on commercial necessities”

Specialties:Mentoring, coaching and leadership
Account management and development
Developing the best in people
Change management
Direct Mail & Marketing
Insurance services
Credit Cards.