Sophie Clary
Angestellt, Expert Customer Happiness Manager, Holidu GmbH
Munich, Deutschland
Werdegang
Berufserfahrung von Sophie Clary
- working hand in hand with the Head of Customer Happiness to improve our processes and plan customer service 2.0. - supporting the teamlead in decisions taking for daily business
1 Jahr und 5 Monate, Mai 2015 - Sep. 2016
Patient Assistance Coordinator
AXA Assistance Deutschland GmbH
I helped customers in an emergency situation abroad, in agreement with their medical insurance policy. I also coached and helped teach a team for 7 weeks. • call center and administration duties • flight changes and repatriations organization • communication (insured, travel agent, hospitals, insurance etc) in all languages • prioritization, complaints management • multi-tasking (incoming calls and ongoing cases), working fast and efficiently in stressful situations • flexibility (time and task shifts)
7 Monate, Juli 2013 - Jan. 2014
Community Manager
Ciao - Shopping Guide GmbH
Correction and translation of newsletters, communication with members of the community (customers’ service) per email as well as through the website, moderation, organisation of events or campaigns etc.
Ausbildung von Sophie Clary
2008 - 2011
English Studies
Blaise Pascal University
English language, literature and civilisation
Sprachen
Französisch
Muttersprache
Englisch
Fließend
Deutsch
Fließend
Spanisch
Fließend
Tschechisch
Grundlagen
Italienisch
Grundlagen