Tim Cleary

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Tim Cleary

Principal Managing Consultant

(The company name is only visible to registered members)

  • 94044 San Francisco
  • United States

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Personal information

Professional experience (39 years, 10 months)

  • Employment status
    Seeking employment

Educational background

  • Languages
    English

About me

Pacific Gas and Electric Company
Project Management, Business Systems Analysis, Business Process and Technical Design, Construction, Conversion and Testing, Technology Adoption, Change Management, Communications and Training
Technical Environment: SAP, Custom Customer Information System and Energy Conservation Software, Itron and Dun & Bradstreet
Information Technology (IT) Management/Business Systems Analyst

• Design, development and implementation of financial budgeting and accounting, gas and electric electronic customer meter reading, gas and electric meter repair, and optional forms of bill processing and collection coding improvements saving the company more than $50 million annually in capital and expense and improved cash flow.
• Developed program design, communication, and leadership for business change, learning and development, and implementation of SAP focused on financials, materials management and work management business functions impacting more than 7000+ employees.
• Managed and deployed annual financial accounting and budgeting plans focused on more than 1200 capital/expense cost centers representing annual budgets exceeding $5 billion. Provided one-on-one, group classroom training sessions, and mentoring and coaching workshops for business unit executives, managers, supervisors and departmental staff focused on annual budget preparation and daily/monthly monitoring of expenditures.
• Managed request for proposal, bid process and review and selection of Dun & Bradstreet general ledger accounting and financial reporting software.
• Designed and implemented accounts payable and payroll functions with on-line teleprocessing capabilities providing information four to five times faster to employees and eliminating more than 1 million paper input and report paper pages per month.
• Designed and implemented a customer information system (CIS) to support customer accounting, billing and payment processing focused on innovative and creative energy conservation and rebate programs.
• Managed more than 50 Information Technology accounting system analysts, programmers, and operations personnel supporting customer information application development, testing, and implementation improvements.
• Legal research and litigation support in connection with Federal Energy Regulatory Commission (FERC) and United States Department of Justice (USDOJ) litigation focused on power generation and transmission contracts for the sale of wholesale energy across multiple states and between more than 60 electric and gas utilities in the west.
• Customer account management and customer support for payment processing and customer services.

Technology, Entertainment and Life Sciences Companies
Project Management / Business Process Changes / Technology Adoption / Change Management / Communications / Training Documentation
Technical Environment: SAP, Oracle, Siebel, Clarify, Commerce One, Custom Database and Search Engine
Senior Manager/Managing Consultant/Consultant

• Oracle planning, design and implementation of business process and technology changes, employee transition, change management and training activities for the merger of two major entertainment companies. In coordination with Human Resources, Finance, Operations and IT leadership, implemented a project management office, management dashboard and issue escalation and resolution procedures. Facilitated and participated in country specific design sessions across eight European countries (UK, Spain, France, Netherlands, Italy, Sweden, Germany, and Ireland) working with Finance and Supply Chain representatives.
• Created a strategic plan and approach so that multiple functional groups could collaborate and significantly reduce the planning and re-planning cycle time associated with SAP APO and advanced manufacturing and planning processes for a major technology company. Annual planning and quarterly planning updates were taking up to 4 to 6 weeks. The goal reduced the planning recycle time to 1 week.
• Facilitated, created, and executed deployment plans for customer relations management systems, call center, and customer support systems with SAP, Siebel, and Clarify software at several technology and entertainment companies.
• Developed content/knowledge management approach, and user guide to support streamlining 1st tier and 2nd tier helpdesk support for a major technology company. Focused on acquired companies and products and services for more than 25 outsourced and diverse help desk operations. Significantly reduced the number of customer calls escalated to 2nd tier support.
• Created and executed planning and deployment of Commerce One and upgraded the Oracle Financials system at a major entertainment company. Provided strategic planning and advice to create a performance management learning environment to implement the business process changes and new technology to support eProcurement and Oracle improvements

Industrial Product Companies
Project Management / Business Process Changes / Technology Adoption / Change Management / Communications / Training Documentation
Technical Environment: SAP/Ariba
Managing Consultant/Consultant

• Implemented a project management office, management dashboard, communications and issue escalation and resolution procedures.
• Facilitated employee transition, change management, and training activities for the merger of two major oil & gas companies and SAP system integration. Merger related savings were more than $1.5 billion. Supplied in depth knowledge and experience based on previous business consulting experiences with the two companies. Our active consulting role was key to the success of the merger since the two companies could not share information directly pending the Securities and Exchange Commission (SEC) approval of the merger.
• Global benchmarking survey and study to identify best practices and benchmark related key performance measures in the area of learning and development. Based on their leadership in learning and development, cross-industry organizations participated in the survey and received the results.
• Facilitated a workshop on “Achieving Greatness in Learning and Development” for a European energy company focused on oil and gas and utility operations.
• Implemented a project management office, management dashboard, communications and issue escalation and resolution procedures. Managed more than 100 IBM, client, and extended staff assigned to multiple system deployments.
• Implemented organizational redesign and new, revised business processes and SAP and Ariba functions for end users.
• Implemented more than 400 business process changes developed training materials and delivered training to business users.
• Implemented a project management office, management dashboard, communications and issue escalation and resolution procedures. In connection with multiple SAP implementations, facilitated the transition of more than 15,000 Information technology (IT) and global employees to new system environments. Employees participated in more than 30 oil & gas business process and software specific workshops and training sessions. Each employee attended an average of 4-5 role based business process and SAP classroom and elearning sessions over multiple implementations in connection with their jobs.
• Managed the development and global deployment of virtual collaboration tools using a range of web based communications and virtual classroom and elearning technologies.
• Directed the design and use of a learning management system to communicate, schedule, access, track and monitor employee learning and employee mentoring and coaching activities.

Major State Agency
Business Process/Technology Adoption/Change Management/Communications/Training Documentation
Technical Environment: Oracle and Custom Imaging Software
Managing Consultant/Consultant

• Provided business change and learning and development team leadership to support a claims system reengineering project replacing claims insurance processing systems and business processes for the organization.
• Prepared and executed user acceptance test scripts and provided help desk support.
• Oracle 10g claims processing and document imaging functions were implemented.
• Managed and collaborated with more than 60 consulting and internal clients.
• Completed a comprehensive strategy for training end users and facilitate change management focused on communication, employee transition, business process improvement, helpdesk, and project management activities.
• Delivered the solution to more than 5000 employees throughout the State.
• Executed change management activities using techniques and tools that engaged end users and managers in business process assessments, collaboration, and shadowing activities to identify and target business improvement opportunities.
 

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