Vincent Proust

• Specialization in Customer Experience Applications in the Cloud (Service, Sales & Marketing) • Comprehensive distribution of specific IT Solutions within Service, Sales and Marketing Departments • Identifying and developing of new customer projects • Working closely with C-Level and IT Professionals in the preparation of feasibility concepts • Organization of events relating to Customer Experience, Service, Sales and Marketing

-In charge of the retention and development of a portfolio of strategic French merchants (Portfolio value of $US 250M/year) -Increase share of wallet and revenue: Analyse/understand client’s needs and their business and identify opportunities for account expansions and for product up-sells. Channel Partners : -Creation & management of marketing campaigns via Strategic Partners driving client acquisition -Development of Partners, Bank partnerships, Gateways and Shopping Carts collaboration with PayPal

* Portfolio of large merchants prospects with an average yearly online volume of 6M€ * Prospect merchants using own initiative * Develop deep relationships at all relevant levels from the C-Suite downwards * Responsible for converting qualified sales leads into revenue generating sales by analysing the needs and requirements of potential new customers. * Responsible for acquiring new merchant accounts and managing those relationships through the sales lifecycle.

-Helping Merchants to develop their Business by getting a better visibility on the web. -Increase of TPV by finding for them a best way to sell with their payment method (Costs reduced for sales increase). -Developing a win and win situation for the merchants and PayPal. -Giving a solution to all the merchant’s issues on PayPal account via both phone and email quickly and efficiency, to ensure the continuity of his activity through PayPal.

Project Management