Ingo Kümmritz

Summary

►      More than 14 years experience in consulting, sales and marketing in IT companies.

►      Building and coaching of multinational Teams in Central-Europe

►      Leading position as  Sales and Marketing Director

►      Operational responsibility for customer relationship management, service installation, project management

►      Industry knowledge in: IT, Telecom, Travel and Transport, Retail

►      Fluently in German and English, basic level in French and Italian

Since 07/2011            Atos IT Solutions and Services, EDS Operations Services GmbH, Erlangen/Hamburg,

Global Account Delivery Manager for Siemens AG Sector Energy

Continuation of previous SIS Job under the new company. Atos. Primary relationship holder for SI delivery towards account manager and the customer for Siemens Sector Energy.

Responsible for:

• Management both the revenue and cost elements of a contract globally  and, as such, profit and loss (P&L) responsibility

• Making commercial decisions and commitments within agreed tolerances on behalf of Atos and service lines, in line with company  guidelines

• Business development within the scope of the account

• Client governance (including client engagement and relationship management)

• Quality of Service Delivery

• Program and project management (including service improvement and service transformation projects and programs)

• Performance management of the core delivery team including setting objectives, rating performance.

• Contract management  and contract performance management (service and project reporting) as well as  Risk, compliance and security management

• Commercial and Financial management (including reporting, invoicing, forcasting, cash)
• Partner, supplier and 3rd party management

Target achievement in 2010: 150%. Recognized contact and trusted advisor for the customer on business and operational topics (stakeholder management and first escalation level).

05/2009 – 07/2011     Siemens AG, Siemens IT Solutions and Services , München / Erlangen,
Since 05/2010            Client Delivery Partner

SIS is a global service provider for Siemens Sector Energy. In these engagements I usually have to deal with a very high degree of complexity due to energy-specific topics (power generation, power distribution, renewables etc.) combined with a global reach and global delivery.  My job is to manage this complexity across various engagements and act as an escalation manager and to bet he trusted advisor and contact partner fort he customer. All projects assigned to me are globally delivered and exceed a team size of 50 FTEs.

05/2009 – 05/2010     Global Engagement Manager
Siemens IT Solutions and Services (SIS) is heavily expanding into becoming a global service provider for their global customers as well as the Siemens AG. The corporate HQ has the task to support the global delivery initiative of its respective subsidiaries in the countries. In this role I am responsible for a globally operating engagement team.
My main function is to act as the deal maker for projects that will include a significant portion of offshore services. In addition, I function as the evangelist of offshore being an essential and integral part of Siemens’ capabilities, especially in the German-speaking market.

01/2009 – 05/2009     CorpVita, Self-employed

Co-Founder, Strategic Consulting for Business Expansion for Indo-German-Companies
In times where German businesses are the world leader of exporting goods, many failed due to a lack of mutual understanding and profound knowledge of the target business culture. My task was to help the German companies with Business development and connecting German businesses with potential Indian partners and vice versa.

2007 – 12/2008           EDS Operations Services GmbH, Rüsselsheim/Hamburg,

                                    Strategic Sourcing Manager, BestShore® Management for Offshore Outsourcing

                                    engagements in Central Europe

EDS is the leading global outsourcing company with over four decades of experience. The integration of offshore resources has become a vital part in the delivery of large, complex projects / programs. My job consists of  two main work streams: first to push the sales with Global Delivery in Germany, Austria and Switzerland and second to setup and supervise the Global Delivery Model in large and complex projects. As a result I setup a BestShore® Management Community of  Programme and Delivery Managers and developed industry-specific value propositions to cater for the respective accounts and customers.

Highlights:

• Leader and Subject Matter Expert for all tasks relevant to offshore bids including a Global Delivery part  > €10Mio TCV

• Work stream Manager in the largest EDS Retail Account

• Develop and implement marketing strategies for Global Delivery: Workshops with customers, strategy workshops, competition analyses and programs, Sales collateral, Onsite Visits with executives from the customer

• Integration of the Global Delivery Centers in German projects

• Streamline the strategic sourcing from delivery centers

• Community leader for Offshore Solutions and Delivery 

2003 - 2007                 IBM Business Consulting Services, Hamburg, Global Delivery, Principal

                                    Leading Facilitator for Outtasking and Offshoring engagements in Central Europe

In the past years and in the near future, the largest IT projects will evolve from the so-called outtasking of customer applications and processes. This task will be increasingly performed by so-called Global Delivery hybrid-teams of local and offshore resources. My job is to push the sales with Global Delivery in Germany, Austria and Switzerland. As a result I developed industry-specific value propositions to cater for the respective accounts and customers.

Highlights:

• Subject Matter Expert for all tasks relevant to offshore and bids including a Global Delivery part  > €10Mio TCV

• Develop and implement marketing strategies for Global Delivery: Road show, workshops with customers, strategy workshops, competition analyses and programs, newsletter for all German-speaking partners, Onsite Visits with executives from the customer

• Integration of the Global Delivery Centers in German projects

• Achievement rate of 100% and. 95% in 2003/2004 respectively

2001 - 2003                 IBM e-Business Innovation Center, Hamburg, Resource Manager

IBM has set up a networked Resource Deployment Management system to shift focus away from traditional HR Management to Resource Deployment and thus increase the individual utilization of the practitioner. My job within the management team was to deploy 120 FTEs into projects at reduced idle time.

Highlights:

• Subject Matter Expert for Central Region-wide Resource Planning tool

• Member of the global application development team for the Resource Deployment tool and processes

• Achievement rate for the overall utilization target: 80% in 2001 and 100% afterwards

• Awarded participation at EMEA Winning Team in Lisboa; Promotion to the internal “Top Talent List” (Resource Pool for for High Potential / Executive selection)

2000 -2001                  IBM e-business Innovation Center, Hamburg, Producer / Project Manager

IBM’s answer to the prevalent internet boom of that time was the e-business Innovation Center. The goal was to carry out the entire project life cycle in one center in a flexible but effective manner – with the support of IBM’s global facilities. My job was to manage the so-called marketplace projects, where one standard solution was to be implemented for many different instances, and the state portal of Lower Saxony. 

                                                Highlights:

• Management of different marketplace projects

• Trouble Shooter for the Project Niedersachsen.de , consulting for the prime minister Sigmar Gabriel for the duration of the project

• Project monitoring and controlling of one asset (Marktplatz) for many follow-up projects

• Completion of  the project „Interactive Advisor“ and SBN for the business customers of  Allianz.de

• Completion of the project "Amway Extranet" (amivo)