Mathieu Paugam

Management of SAP finance administration for top French customer accounts Single point of contact cash collection for the French and Benelux markets Gatekeeper for new deal approvals for indirect partners in the French market Ongoing support to sales team to ensure deals are compliant and in line with SAP policies Responsible of the training of new starters in Process software license orders in compliance with the SAP EMEA Revenue Recognition Policy. Support team leader for EMEAMENA market

Processing software license orders (EMEA and MENA Markets) in compliance with the SAP Revenue Recognition Policy Responsible of the migration process for Spanish services to Buenos Aires Post sale support including transfers, migrations and amendments for the French market Dealing with customer queries related to delivery of software and software access for the French market Cash collection / credit notes for the French Market Own Internal Audit processes and reporting for Spain & France

Managing customer queries for parcel investigation Dealing with urgent requests and providing instant solutions Dealing with customs service Close cooperation with international customer services Providing training for UPS specific systems and tools to first and second level agents Team lead back up (answering questions on the floor to first and second level agents, productivity reporting) Managing international parcel pick up Providing feedback to first and second level agents

Dealing with customer queries (Work involved taking calls from diverse range of customers and providing instant solutions) Managing customer queries related to pick up, tracking or tracing of packages in various European Markets in France, Belgium,Switzerland and Ireland. Order management for shipping supplies Inbound calls 130 daily