Hemant Yadav

• SDM - Service Delivery Management • SD /SA – Service Design and Service Strategy / Service Architect • SLA / OLA / WLA Management – Service Level Agreement, Operation Level Agreement & Working Level Agreement • ITSM / IT Management / IT Service Management • Telecom Operations Strategy and Telecom Operations Excellence • 5G Core network • IT Operations Strategy and IT Operations Excellence • PM - Project Management / Project Delivery • Presales Support / RFP / RFQ / RFI • Vendor Management / Partner Management / 3PP Management • Team Management / People Management • NOC - Network Operations Center / SOC - Service Operation Center Management • IM - Incident Management, PM - Problem Management, and CM - Change Management • FinTech – Financial Technology • Customer Handling / Stakeholder Management / Customer Expectation Management • CEM / CEX - Customer Experience Management • ITIL / MSTOP / eTOM • Multivendor and Multicultural