Alaaeldin MOHAMMED
Bis 2014, Business Administration and Management, General, Ain Shams University
Zofingen, Schweiz
Über mich
I'm an English native-speaker graduate (BBA and BA) and a Celta qualified teacher with six years of experience in general and business English and Cambridge exam preparation (Cambridge General and Business exam suites). In addition, I have eleven years of experience in quality administration with a proven capacity to meet deadlines. I also speak German(B2), Arabic(C2), and Korean(A1). Furthermore, I have extensive experience in customer service and sales, as I've worked at Vodafone Ireland, OSN, IEHS Housing, and Telenov Marketing Solutions. Lastly, I've worked as an English - Arabic Translator& Interpreter and Technical support specialist at many humanitarian organizations named Refugee PNAN, Migration to Asia Peace in South Korea, and Caritas in Switzerland, which has widened my experience in human rights.
Werdegang
Berufserfahrung von Alaaeldin MOHAMMED
- Prepare course materials, such as syllabi, homework assignments, and handouts. - Maintain student attendance records, grades, and other required records. - Initiate, facilitate, and moderate classroom discussions. - Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction. - Advise students on academic and vocational curricula and career issues. - Compile, administer, and grade examinations, or assign this work to others.
4 Monate, Dez. 2022 - März 2023
Sales Professional
m-panada
• Set up and stock the shelves and fridge • Customer service, checkout including daily accounting • Compliance with hygiene regulations
1 Jahr und 3 Monate, Sep. 2021 - Nov. 2022
Technical Support Specialist
Caritas Schweiz
As part of Digi-Treff (from the German “Treffen” meaning “to meet”), anyone interested can come by with their laptops or smartphones and ask questions about various software applications. Two volunteers will be on hand to answer individual inquiries. In Digi-Treff, volunteers help participants practice using their laptops and smartphones. Typical scenarios are setting up an email account, writing emails, filling out online forms, setting up and using digital banking, looking for a job/apartment online.
4 Monate, Apr. 2022 - Juli 2022
English Second Language Teacher
Progressive Language Learning AG
- Prepare course materials, such as syllabi, homework assignments, and handouts. - Maintain student attendance records, grades, and other required records. - Initiate, facilitate, and moderate classroom discussions. - Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction. - Advise students on academic and vocational curricula and career issues. - Compile, administer, and grade examinations, or assign this work to others.
1 Jahr und 5 Monate, Nov. 2018 - März 2020
English Second Language Teacher
Brentphone
BrentPhone is the leading online English tutorial company in Korea. It is the most highly credible and reputable Phone English company and entirely funded by the government. POSITION INFORMATION: -Online English Lessons. -One-on-One Classes. -Classes: 10, 15, 20, or up to 50 minutes in length. -Peak hours: (Monday to Friday) 6 am to 10 am, 6 pm to midnight (KST-Korea Standard Time). -Minimum of 3 hours a day.
1 Jahr und 4 Monate, Okt. 2018 - Jan. 2020
English Second Language Teacher
Belt English& Math Academy
Responsibilities: - Create lesson plans. - Track student progress. - Offer extra lessons to struggling students. - Follow school guidelines and regulations. - Ensure that every student is treated fairly. - Report progress of students to parents. - Report classroom progress to principal and vice-principal. - Encourage students to practice outside of the classroom.
8 Monate, Mai 2019 - Dez. 2019
English Second Language Teacher
NIC'S EDU Gunpo
My main task is to teach English as a second language to high-profiled Korean employees at various Korean companies. Typical responsibilities of the job include planning, preparing, and delivering lessons. Preparing teaching materials. Helping pupils improve their listening, speaking, reading, and writing skills via individual and group sessions.
11 Monate, Feb. 2018 - Dez. 2018
Freelance Interpreter, Translator and Customer care specialist
Upwork.com
My responsibilities: 1- English-Arabic translation and interpretation. 2- English and Arabic proofreading. 3- Bilingual customer services.
4 Monate, Apr. 2018 - Juli 2018
Translator and Interpreter at PNAN
Refugee PNan
Job Description: 1. Translation (Arabic to English, English to Arabic; includes but not limited to documents, forms, articles) 2. Phone reception ( For simple intake for Arabic speakers; name, Country of origin, religion, application stage, as written on the visitor's information card) 3. Arabic teaching for staff and interns. 4. Others tasks as given and supervised by a staff/intern of PNAN.
1 Jahr, März 2017 - Feb. 2018
International Customer Service Specialist (Bill-Pay & PAYG accounts)
Vodafone County Dublin, Irland
ROLE PURPOSE: Act as a frontline interface with customers of Vodafone companies worldwide. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. Key Accountabilities: 1. Customer Engagement and Interaction. 2. Resolving customer needs and issues. 3. Processes and Systems. 4. Ensure service level agreements are met and maintained. 5. Work as part of a team.
3 Monate, Jan. 2017 - März 2017
Telesales Agent
IEHS Housing
I was responsible for marketing housing services and opening deals to multinational companies that will attend trade shows and exhibitions. IEHS provides Housing Services for more than 100 City Wide Conventions in 80 destinations across the USA, Canada, Europe, and the Middle East. As one of the expert housing providers, IEHS Housing Services processes over 140,000 hotel reservations annually.
3 Monate, Jan. 2017 - März 2017
Telemarketing Agent
Telenov Marketing Solutions
Telemarketing; The main task is marketing back and knee braces for American seniors over the phone, who hold Medicare, which covers Braces, delivered to their doorstep and approved by their doctor.
3 Monate, Nov. 2016 - Jan. 2017
Bilingual Customer Service Representative
OSN (Orbit Showtime Network)
Key Functions: • To provide a full customer service function externally and internally to whom products, services, programs, and information must be provided i.e. Subscribers, Call Centre Managers, Supervisors, and affiliated departments. • Upon completion of probation period, additional responsibility – first-time resolution of all customer-reported faults using technical diagnostics and IBS thus ensuring customer satisfaction is maximized.
11 Jahre und 1 Monat, Jan. 2006 - Jan. 2017
Regional Sales Manager
Al-Ayat For Import and Export.
I have worked as a sales manager for more than ten years at El-AYAT company. It is a family business, and we import accessories from China and sell them in the local market. My responsibilities were dealing with the manufacturers in China, distributing the products, and dealing with the Customs Authority in Egypt. Through my years of working at El-Ayat, I have developed my skills in business administration and project management.
7 Monate, Juni 2016 - Dez. 2016
Sales Professional
Maktabtak.net
I was responsible for setting up and running exhibitions at many international schools, advertising stationery materials. I also have worked as a customer support representative for maktabtak.net and Smart label, helping customers who weren’t fluent in Arabic. And I have a good relationship with the CEO of Maktabak.net and Smart label because I achieved my sales targets and high customer satisfaction marks.
11 Monate, Feb. 2016 - Dez. 2016
English Second Language Teacher
Notcourses
My Responsibilities: - Prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal. - Keep track of student progress and customize individualized plans for students with special requirements. - Create a positive class environment and encourage students to reach their learning goals. Personal Skills: - Leadership and people management skills. - Ability to deliver messages clearly and creatively. - Planning and Time Management.
1 Jahr und 1 Monat, Okt. 2015 - Okt. 2016
Online-Shop-Manager
Eastern Beauty
Ausbildung von Alaaeldin MOHAMMED
2014 - 2018
Bachelor of Arts - BA (English Literature & Linguistics)
Cairo University
Program Objectives - Read and discuss a substantial number of complex works of literature and criticism in English. - Write a substantial number of analytical as well as informal assignments in English. - Interrogate the relationships between literary works and their historical and cultural contexts. - Investigate the connections made by literature between individuals, across boundaries of time and space.
2010 - 2014
Business Administration and Management, General
Ain Shams University
The Program of Business Administration is focused primarily on the different fields of business, administration, marketing, accounting, finance, management, etc. It is focused on using and teaching the established methods as well as new and emerging methods of these fields that help in blending traditional knowledge and skills of business administration with the emerging fields of sustainable development.
Sprachen
Englisch
Muttersprache
Arabisch
Muttersprache
Deutsch
Gut
Koreanisch
Grundlagen