Alberto Polancos
Bis 2018, Customer Support, Sykes Enterprises Berlin GmbH & Co.KG
Berlin, Deutschland
Werdegang
Berufserfahrung von Alberto Polancos
1 Jahr und 5 Monate, Okt. 2022 - Feb. 2024
Junior System Administrator
European IT Consultancy EITCO GmbH9 Monate, Juli 2017 - März 2018
Customer Support
Sykes Enterprises Berlin GmbH & Co.KG
Telephone support for PlayStation customers in Spain.
3 Jahre und 9 Monate, Okt. 2011 - Juni 2015
Help Desk Technician
SEIDOR Consulting S.L.
Deployed in Costaisa handling technical support to the workers of Asepeyo (Labour Risk Prevention and Mutual Health insurer) and managing assistance tickets related to onsite support and ISP (both held by different companies).
1 Jahr und 1 Monat, Feb. 2009 - Feb. 2010
Help Desk Technician (2nd level)
Nominalia
Technical support (mainly via e-mail) to suppliers and end customers of a company that offers domain name registration, web hosting, website building tools, e-mail services, digital certificates, e-commerce solutions and managed and unmanaged servers.
1 Jahr und 2 Monate, Mai 2007 - Juni 2008
Help Desk Technician
T-Systems ITC IBERIA S.A.U.
Technical support for employees of SEAT and two hotel chains.
4 Monate, März 2006 - Juni 2006
Computer technician
Bournville College
Computer and network maintenance in the IT department.
10 Monate, Mai 2003 - Feb. 2004
Computer technician
U.P.I. Getxo
Customer assístance and computer repair, either at the shop or at customer’s home.
Ausbildung von Alberto Polancos
1 Jahr und 10 Monate, Sep. 2004 - Juni 2006
Information systems
Colegio Zabalburu (Bilbao)
Professional school course with three-month in-company work experience. Visual Basic programming with network protocols, installation and setup of IT systems and networks, network and web services, MS Office package and other management applications usage, relational database systems design, normalization, definition and manipulation, 5S program implementation.
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
German
Grundlagen